Training Team Manager in Lake Mary, FL at Sears Home Services

Date Posted: 7/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lake Mary, FL
  • Date Posted:
    7/13/2018
  • Job ID:
    941657BR

Job Description

Req/Job ID: 941657BR
Employing Entity: Sears Home Improvement Products, Inc.
Employment Category: Regular, Full-time
Job Function: Call Center
Store ID: 24620: SHP Lake Mary FL Call Ctr

The Team Training Manager is responsible for delivering specific technical and soft skills training courses within a call center and directly managing associates while in training.

Job Requirements


• Delivers training to students as specified by training manuals
• Supervises associates' performance and administers progressive discipline process while in training class
• Stays technically proficient in subject matter of businesses supported
• Stays proficient in instructional methods for adult learning
• Evaluates student performance and provide coaching and remediation
• Creates a positive classroom environment to retain good performers
• Creates a positive transition from classroom to work team
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associatesEducation Requirements : HS Graduate or Equivalent Years of Related Experience : 1-2 YearsLicense/Certificate Required: NoDriver's License Required : NoTravel Requirements : NoneAge Requirement : 18+Job Requirements:
• Ability to be a subject matter expertise in appropriate line of business
• Frequent standing, some sitting and walking, bending and reaching as necessary
• Ability to communicate with customers and co-workers, while continually wearing telephone headset
• Ability to use standard training delivery and office equipment such as computer, overhead projector, copier, telephone, television and VCR/DVD players
• Ability to lift 11-20 pounds on a regular basis, push/pull carts to move supplies from one location to another, and move office furniture to set up meeting rooms for training programsPreferred Skills:
• Bachelor's degree
• Corporate trainer experience

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24620