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Telephone Console Operator in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 3/21/2019

Job Snapshot

Job Description

Req/Job ID: 970654BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Administrative/Clerical/Office Support
Store ID: 58491: Sears Holdings Management Corp

Under direct supervision, the Telephone Console Operator operates a telephone console or switchboard to route incoming calls to the appropriate party.

Job Requirements

Job Duties/Responsibilities:
• Directs or transfers all incoming calls
• Downloads updates to software to maintain accurate extension numbers and locations
• Ability to handle irate, frustrated members with a friendly and caring attitude
• Respond to Conference Services Hotline immediately
• Communicate to A/V, housestaff and catering any detailed information that was not recapped in the confirmation
• Assist with Sample Room/File Room Cleanup
• Prepare custom badges for events when needed
• Assist customers in scheduling meeting space including menu selections and audio visual equipment when needed
• Performs other duties as assigned

Job Requirements:
• Excellent communication and customer service skills; will interact daily with clients.
• Ability to Multi-task and work in a fast paced environment
• Patience and the ability to resolve issues in a professional manner
• Basic computer skills
• Ability to pay attention to detail with a high degree of accuracy
• Ability to maintain a professional demeanor when dealing with internal and external members

#Corporate
58491