Technical Manager (Beaumont, TX) in Beaumont, TX at Sears Home Services

Date Posted: 2/13/2018

Job Snapshot

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  • Location:
    Beaumont, TX
  • Date Posted:
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Job Description

Req/Job ID: 915309BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Field Management

Operations Manager

Industry leader seeking a highly motivated individual with the right attitude and ability to provide strong leadership to a group of field based service professionals dedicated to achieving business results.

Our Team:

A&E Factory Service is the nationwide leader in the product repair service. We have over 4,000 trained technicians that complete over 2 million service calls annually on all major brands of kitchen and laundry appliances, lawn & garden equipment, power and fitness equipment. Our technicians represent a portfolio of commercial and residential clients while providing a professional repair experience for our customers.

Making it all run is a talented team of managers and associates focused on improving the lives of our customers by providing quality services, products, and solutions that earn their trust and build lifetime relationships. Successful teamwork helps us build great customer relationships, remain profitable, and improve every day.

Job Responsibilities:

As an Operations Manager you will provide leadership and direction to a team of 25-30 mobile technicians responsible for generating over $4M in annual revenues by providing service to 3000+ customers each month.


•Competitive compensation packages with Quarterly Incentive Plans.

•Comprehensive Health Plans to meet your individual and family’s needs

•Ten week paid training program designed to accelerate industry and organizational development

•Ongoing development in a collaborative, supportive, and team-oriented setting designed to create advancement opportunities to motivated individuals

Qualified Candidates Possess:

• A commitment to total customer satisfaction, with outstanding interpersonal skills and professionalism.

• Experience in leading day-to-day operations while fostering a positive and open work environment.

• Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn proprietary software systems

• An ability to manage a virtual workforce and effectively communicate via non-traditional means.

• 2+ years of p/l management, budgeting and forecasting experience

• Experience using daily, monthly and annual performance trends to develop strategic solutions to improve business performance and meet (EBITDA) goals.

• Effective problem solving and resolution skills when working with customers and coaching associates

• Direct experience with recruiting, hiring, performance managing and career path development of direct reports.

• One or more years of direct or indirect sales or sales management experience

• Excellent presentation and coaching skills.

• A Bachelor’s degree or Associate’s degree plus 3+ years of related management experience

• The ability to interface with multiple levels of the organization and work with cross functional teams.

• Ability to travel up to 25% of the time during peak seasonal periods

Job Requirements

Education Requirements: Bachelor's Level Degree Years of Related Experience: 3-4 Years License/Certificate Required: Yes Driver's License Required:No Travel Requirements: None Age Requirement: 18+ INTERNAL JOB DESCRIPTION Job Requirements: • In states where HVAC and/or refrigeration technicians must take and pass a State Licensing Test, the Technical Managers supervising these technicians must also take and pass the State Licensing Test • 2 years management experience and/or assignments that demonstrate leadership ability preferably in a virtual environment • Ability to make fact-based decisions, but exercise creativity, and take responsible risks. • Effective problem solving and resolution skills when working with customers and coaching associates • Ability to manage a virtual workforce and effectively communicate via non-traditional means • Effective decision making skills • Ability to multitask and effectively manage time • Ability to adapt and be an advocate for change • Ability to effectively use payroll planner software (Access) to ensure appropriate staffing to customer transaction patterns • Ability to handle stressful situations and work in a fast-paced environment • Ability to read, analyze and utilize reports • Ability to use computer systems to input, access, modify or output information or to execute programs or analyses • Excellent communication skills with virtual workforce • Knowledge of the business, with the ability to communicate the goals of Home Services to associates • Ability to lift, carry, push or pull up to 50 lbs. • Ability to bend, squat, kneel, twist, turn, climb, crawl, reach above shoulder, reach outward, handle and finger objects, stand, walk, sit and extend trunk • Ability to type using a keyboard • Ability to drive a vehicle with an automatic transmission