Technical Helper in Miami Gardens, FL at Sears Home Services

Date Posted: 10/3/2018

Job Snapshot

Job Description

Req/Job ID: 954579BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 28240: IH-Miami/Ft Myers FL

The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.

Job Requirements

JOB DUTIES/RESPONSIBILITIES:
• Rides with or meets Technician at designated location to assist on service call
• Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in
lifting, handling of tools, etc.
• Shuttles parts and supplies to Technician when applicable
• Performs other duties as assigned

REQUIRED SKILLS:
• Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired
• Ability to work variable and flexible hours, including overtime as needed
• Ability to handle stressful situations, and to work in a fast paced environment
• Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
• Ability to communicate effectively with the Service Technician and customer
• Ability to read and utilize reports as needed
• Ability to read, write, and speak English
• Ability to follow Quality Management System (QMS) process guidelines
• Ability to maintain regular and consistent attendance
• Ability to work well with others in a team environment to deliver high performance results
• Outstanding customer service skills
• Open to change, with the ability to implement change quickly and effectively
• Ability to convey a positive image of the Company in all actions and behaviors
• Excellent communication skills
• Good listening skills

PREFERRED SKILLS:
• Mechanical aptitude

JOB REQUIREMENTS:
• 18 years of age or older



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