Team Manager, Sales & Service in Spokane Valley, WA at Sears Home Services

Date Posted: 3/18/2020

Job Snapshot

  • Employee Type:
  • Location:
    12310 Mirabeau Parkway
    Spokane Valley, WA
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 996825BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Operations


The Team Manager is responsible for providing excellent sales and customer service through development and performance management of team members by inspiring, monitoring, coaching, and providing feedback. This position promotes the sales of products, strengthens customer relationships, and mentors and coaches inside personnel. Additionally, this position performs administrative duties, including hiring, scheduling, performance managing, and application of organizational policies and procedures. This position also provides leadership by delegating and empowering associates, recognizing and rewarding customer centric and sales behaviors, and communicating openly with the team.

Job Requirements

Job Duties/Responsibilities:

• Ensures the quality of customer service and sales skills for their team of advisors is adequate by monitoring, coaching and providing feedback
• Handles escalated customer issues
• Establishes performance criteria for developing associates to meet or exceed business and individual goals
• Provides performance feedback on a continuous basis during frequent performance coaching and discussions
• Acknowledges performance through recognition, which may include team incentive programs with expected and actual results
• Monitors all team member activities including attendance, paid time off (PTO), training, and unpaid time off
• Ensures payroll issues are addressed and resolved in a timely manner
• Interviews and hires to approved staffing levels
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting,demoting, and terminating; conducting performance appraisals;and coaching and developing associates
• Manages adherence to Sears personnel policies, taking disciplinary actions when needed and documenting actions taken
• Provides an environment of open communication with all team members
• Develops and maintains positive and professional relationships with senior management, peers and subordinates

Required Skills:

• Excellent organizational and communication skills with ability to communicate in spoken and written English well enough to be understood by direct reports, supervisors, co-workers, and customers
• Leadership and administrative skills
• Ability to prioritize multiple tasks and complete with little or no supervision
• Strong knowledge of Microsoft Office
• Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
• Ability to meet the physical requirements of sitting and some standing and walking, with bending and reaching as necessary
• Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
• All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHCs compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

Preferred Skills:

• Sales experience
• Bachelor's degree

Job Requirements:

• High school diploma or equivalent
• 1-2 years of related experience
• 18 years of age or older

#HomeServices, #CallCenter


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