Specialist, Merchandise Support in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 9/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 953096BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: E-commerce
Store ID: 58491: Sears Holdings Management Corp

The Merchandise Support Specialist is responsible for the overall support, guidance and review of item build/content creation and maintenance for a group of product categories within the Online Business Unit.

Responsibilities include training, trouble-shooting issues, and reporting analysis for the online merchants and external vendors on the online item build process and upkeep:
  • Account management by Vertical. Guides, collaborates, and supports internal Merchants and external Vendors on the online item build process and best way to display product on the site.
  • Works closely with Product Management and the Engineering Team to resolve bugs, request enhancements, improve processes, interpret, and communicate vendor and business needs.
  • Level 3 triage support for our merchant, vendor, and customer. Analyzes and problem solves workflow status using multiple systems to determine why items are not online and what is needed to get them online as quickly as possible
  • Create relationships with and have an understanding of processes of cross-functional teams that work together to get an item built and online. (I.e., Vendor Startup, Vendor Maintenance, Vendor On-Boarding, Vendor Direct, IMA, Core Hierarchy, Online Item Build, Content Analysts, OBU Merch Ops, Inventory, Buying, Content Enrichment, SPIN Training, Product Management, Engineering, Case Prioritization, and Online Merchandise Planning and Operations).
  • Independently identifies and proactively resolves data and business process issues encountered in the item build process.
  • Supports internal Merchants with promotional and regular pricing loads
  • Troubleshoots and resolves online pricing problems and pricing overwrites by the full line.
  • Produces and uses ad hoc reports and data queries that assist in making decisions on product presentation and build status.

Job Requirements

Looking for:
  • Associates or Bachelor's degree or equivalent experience
  • At least 2 years of experience in an account management/customer support role or similar
  • High sense of urgency, willingness to go the extra mile
  • Intermediate Excel skills
  • Good verbal and written communication skills