Service Technician LG, In-Home in Alexandria, VA at Sears Home Services

Date Posted: 10/10/2019

Job Snapshot

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Job Description

Req/Job ID: 987374BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 28003: IH-DC-Baltimore MD

A sign on bonus of up to $5,000 may qualify

The Service Technician is responsible for providing timely and quality repairs of customers' products while maintaining high customer service. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company. This position is responsible for the repair of products in the customer's home.

Job Requirements

• Works as a dedicated team member to ensure fast, flexible, and expert service to every customer
• Demonstrates a sense of urgency to meet customer time commitments
• Completes all Technician I training elements successfully within required time frames
• Meets key performance metrics and productivity goals as defined by the business
• Provides knowledgeable and courteous repair service
• Looks continuously for methods to improve business performance and enhance the customer experience
• Offers and sells the company s members value added products and/or services during repair calls.
• Provides direction to a Technical Helper, as applicable
• Receives truck stock at home if the Company vehicle is retained at the technician's place of residence or other designated location
• Mentors other Technicians, as applicable
• Maintains truck stock inventory within the prescribed Company guidelines and standards
• Follows the truck maintenance schedule, and keeps a clean, organized truck
• Adheres to all Company policies and procedures
• Performs other duties as assigned
• Provides direction to a Technical Helper, as applicable

• 1-2 years of related experience
• Valid Driver License for the State of employment
• Up to 75% travel
• 18 years of age or older

• Ability to accurately diagnose and repair appliances and equipment in the customer's home, including communication of diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner
• Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products; including knowledge of basic electrical principles
• Ability to work variable and flexible hours, including required overtime
• Ability to read, understand, and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks
• Ability to communicate effectively with Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing, Sears Technical Assistance Center -STAC)
• Ability to perform all services within manufacturer specifications and In-Home Technician Operating Policies
• Ability to perform all procedures and work instructions according to Quality Management System (QMS) standards
• Ability to use the Sears Smart Toolbox (SST) to input, access, modify, or output information; Smart Phone, Computer & Database Literacy Skills
• Ability and/or willingness to offer and sell to the company s members value added products and/or services during repair calls
• Ability to apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets (truck,tools, parts, inventory, safety equipment)
• Ability to follow appropriate industry specific regulations related to the handling of hazardous materials
• Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, cary, push or pull 100 lbs)
• Ability to constantly reach outward, handle and finger objects, stand, walk, and sit
• Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl
• Ability to occasionally reach above shoulder and type using a keyboard
• Ability to drive automatic transmission vehicle
• Effective Time Management Skills
• Ability to work with minimal supervision
• Ability to convey a positive image of the Company in all actions and behaviors

• High school diploma or General Education Degree (GED)