Senior Product Manager in Chicago, IL at Sears Holdings Corporation

Date Posted: 6/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    2 North State Street
    Chicago, IL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 935075BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: E-commerce
Store ID: 37974: eComm Retail 2 N State St

The Senior Product Manager is responsible for developing new products and improving the profitability and performance of existing products utilized within the Online and Integrated Retail experiences for Sears Holdings Corporations and its properties. The Senior Product Manager will improve engagement and conversion of their Online product line by improving overall member experience of existing products/features or develop a new product concept based on industry experience and/or feedback from members. The Online product for which the Senior Product Manager will be accountable and drive is the Buying Flow – from Cart through checkout; the experience where, once a Member adds items to their cart, promotes those items through capabilities, features and functions with the end goal of converting that item placement into a purchase.

The Senior Product Manager is responsible for the entire product line life cycle from strategic planning to tactical activities, to include specifying market requirements for current and future products by conducting market research supported by customers and non-customers. The Senior Product Manager is also responsible in ensuring that the product and marketing efforts support the company’s overall strategy and goals, defining the product strategy and roadmap, identifying prioritized features and corresponding justification, developing the business case, acting as an expert with respect to the competition, and ensuring that the business requirements are met.

The ideal candidate will have a strong eCommerce background, solid technical acumen with an understanding of frontend and backend systems. They will be able to evidence leadership skills, including ownership and an ability to drive in past roles as well as the ability to lead and collaborate cross-functionally to develop products that provide members with a seamless Integrated Retail experience. Candidate is expected to be proficient in their verbal and written communications and leadership skills. Overall, the individual will be an active part of an organization focused on innovative business architecture design, a seamless member experience, operational execution, and channel integration.

Job Requirements


• Responsible for writing product requirements, development of business models, defining support requirements and processes
• Owns end-to-end responsibility for success while working collaboratively with Retail operations, Marketing, product development, and support within and outside the business unit.
• Conduct analysis and competitive benchmarking to inform the product roadmap and strategy and evolve the business model.
• Define key performance metrics for projects and initiatives, and develop reporting solutions to track results against benchmarks or standards.
• Measure performance of products and drive improvements where opportunities exist.
• Assess risks and monitor quality of execution and processes.
• Identify current gaps in performance management tools and processes, and design solutions.
• Build strong relationships across the company and work closely with individuals to gain an understanding of end to end business processes and associated data.
• Identify and implement change initiatives that improve workflow and productivity.
• Contribute to and implement overall corporate business strategies.
• Work cross functionally to assess potential revenue opportunities
• Quantify financial impacts to business when strategic decisions are made that affect the business or when precarious issues occur.
• Measure, analyze, and communicate financial results of various initiatives, enhancements, and break-fixes from a pre-vs-post perspective.
• Work collaboratively with Analytics team to develop meaningful cost/benefit analysis for projects and initiatives. Work with Finance Team to garner additional insights and align on reasonable benefit cases.
• Define key performance metrics for projects and initiatives, and work with Analytics team to develop reporting solutions to track results against benchmarks or standards.
• Translate operational issues into product requirements and prioritize deliverables by defining Return on Investment (ROI) of the changes
• Review member feedback to understand the product experience and drive product improvements and to reduce member pain points

Desired Skills and Experience
• 5+ years of experience in product management and/or eCommerce operation.
• Experience in financial analysis, cost/benefit analysis, and reporting.
• Ability to manage and lead complex projects including ability to interpret and communicate detailed technical requirements
• Ability to gather and analyze business information in a clear and concise manner in order to develop, recommend and implement solutions.
• Proficiency with Microsoft Office suite of software, especially Excel.
• Strong organizational and communication skills.