Senior Manager of Systems Support for Innovel Solutions in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 3/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 879599BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Supply Chain Management
Store ID: 58491: Sears Holdings Management Corp

The Senior Manager of Systems Support will be tasked with creating, testing, and executing long-term and short-term systems projects & solutions. Although development is not required in this role candidates with software development experience will receive preference in order to provide leadership and guidance to their direct reports.

The focus of this position is to identify root cause issues at the systems support level and build systemic solutions while considering the big-picture impact of their solutions..

The ideal candidate has built infrastructures in a support environment that provided longevity in regard to solutions to ensure when 'fires' occur they are quickly and efficiently resolved. In addition the Senior Manager must be willing to jump into the trenches with the support team to put out said fires while simultaneously building the structure from the ground up.

The Senior Manager will also provide business support for the systems supported by the Logistics Services business systems team.

Job Requirements

The Senior Manager of Systems Support will participate in pager rotation to support field units, 7 days a week, 24 hours a day, 365 days a year. To be successful in this position a candidate must have the following experience:
  • Proven track record of successfully leading others
  • Successfully develop and run projects from start to finish
  • Minimum of five years experience with OOD (Java acceptable), WMS (Warehouse Management System) preferably High Jump and proficiency in SQL (familiarity with Descarte (delivery routing application) is preferred)
  • Experience working in an Agile environment
  • High comfort level working with senior leaders and clients upon request
  • Superior time management skills coupled with the ability to prioritize multiple items and consistently hit deadlines
  • Extraordinary communication skills both written and verbal