Senior Carpet Cleaning Technician in Buffalo Grove, IL at Sears Home Services

Date Posted: 4/10/2018

Job Snapshot

Job Description

Req/Job ID: 925561BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Environmental/Health/Safety
Store ID: 25008: Sears Carpet -Buffalo Grove IL

The Senior Carpet Cleaning Technician is responsible for providing quality carpet and upholstery cleaning and other related services to customers. This position supervises Technicians on all pre-assigned jobs, as well as additional services purchased by the customer while in the home.

Job Requirements

  • Ensures safe driving of Company vehicles to the next scheduled appointment
  • Surveys and discusses in detail with the customer any services to be completed
  • Explains and sells as many additional services that the customer may desire, including additional carpet and upholstery cleaning, carpet protector, deodorizer and spotter
  • Ensures that all pre-assigned jobs are successfully completed
  • Completes and reviews invoices with the customer and secures payment for service
  • Determines the Technician has properly secured all equipment in truck
  • Telephones the next customer to alert them of time of arrival and shares with dispatch
  • Remains constantly aware during the course of the day of supervisory responsibility toward the Technician to proper training to complete job assignments
  • Completes all paperwork upon returning to the branch, and turns in all invoices, payments and charges to designated person
  • Assists the manager with the on-the-job training and development of new Technicians
  • Performs other duties as assigned

  • JOB REQUIREMENTS:
    • 1-2 years of related experience
    • Valid Driver License for the State of employment
    • 18 years of age or older

    REQUIRED SKILLS:
    • Ability to maintain a good driving record in compliance with Company requirements
    • Ability to remain informed of current industry knowledge
    • Good customer service techniques, including follow through on all matters of sale, with adept use of a full range of proven selling
    • techniques
    • Ability to develop and maintain positive relations with fellow Associates and external customers, and to assist a wide range of
    • individuals in a variety of functions
    • Ability to be a team player
    • Good verbal and written communication skills
    • Ability to remain in good physical condition with no history of back problems
    • Ability to lift 50 lbs. on a regular basis


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