Recruitment Specialist in San Antonio, TX at Sears Home Services

Date Posted: 9/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    7353 Northwest Loop 410
    San Antonio, TX
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 932704BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Training
Store ID: 29507: San Antonio SRV CL CTR

The Recruitment Specialist is responsible for researching potential service providers, proactively recruiting providers for the program, negotiating rates, managing contract agreements by monitoring providers to assure they are abiding by the contract they signed. This position manages the relationship with the vendor from initial recruitment through onboarding and training. This position also manages the quality of service completed by external service providers by serving as the single point of contact when there is a complaint about the quality of service provided.

Job Requirements

Job Duties/Responsibilities:
  • Responsible for researching, recruiting, and onboarding new providers to the Authorized Servicer Group (ASG). Reviews and validates provider application information and supports providers with inquiries received via phone and/or email.
  • Cold calls potential vendors and communicates the value proposition through feature benefit selling.
  • Negotiates labor and part reimbursement rates and finalizes these with Manager approval.
  • Provides thorough, reliable, and timely assistance via phone and email to service provider to ensure accurate execution of contract and terms.
  • Onboards and trains external providers on systems and claim creation process during orientation program.
  • Solves service escalations for customers, retail locations, and external providers.
  • Coordinates pick-up requests for store stock repairs.
  • Creates account in Sears systems for external providers.
  • Coordinates Procurement and Vendor Database payment processes.
  • Performs other duties as assigned.
Job Requirements:
  • Strong customer service skills and ability to use a variety of selling techniques to achieve desired goals.
  • Superior closing skills.
  • Ability to negotiate labor rates to support business needs.
  • Superior organizational skills and the ability to prioritize tasks in a high-volume, fast-paced environment.
  • Excellent verbal and written communication skills.
  • Ability to manage sensitive client information.
  • Ability to solve problems and make decisions independently.
  • Ability to perform detailed data entry, track performance metrics, and utilize strong computer skills
Preferred Skills:
  • Direct Sales or Recruiting experience
  • Direct experience in a B2B sales role
  • Experience negotiating contract terms and conditions
  • Experience with home-related services
Education Experience: High School or Equivalent
Years of Related Experience: 1-2 Years
License/Certificate Required: No
Driver's License Required: No
Travel Requirements: None
Age Requirement: 18+

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