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A sign on bonus may apply to qualified candidates!
JOB SCOPE: Responsible for basic technical service on all Home Appliance products, including Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers, Laundry, Water Heaters and Lawn and Garden.
JOB SUMMARY: The Preventative Maintenance Technician is responsible for providing technical service on Preventative Maintenance calls, rework and inspection calls, shuttling necessary parts and supplies for service repair completion for Repair Technicians, and performing on-the-job training tasks when working with a Repair Technician on call types.
Job Requirements
JOB DUTIES/RESPONSIBILITIES:
Performs Preventative Maintenance Checks in the customer's home.
Perform rework and inspection calls in customer s home and retail or warehouse locations.
Rides with, or meets, Technician at designated location to assist on service call when assigned.
Shuttles and/or installs necessary parts and supplies for service repair completion
Works as a dedicated team member to ensure fast, flexible and expert service to every customer
Demonstrates a sense of urgency to meet customer time commitments
Completes all Technician training elements successfully within required timeframes
Meets key performance metrics and productivity goals as defined by the business
Provides knowledgeable and courteous preventative maintenance service
Looks continuously for methods to improve business performance and enhance the customer experience
Offers and sells the company s members value added products and/or services during repair calls.
Receives truck stock at home If the Company vehicle is retained at the Technician's place of residence
Maintains truck stock inventory within the prescribed Company guidelines and standards
Follows the truck maintenance schedule, and keeps a clean, organized truck
Adheres to all Company policies and procedures
Performs other duties as assigned
REQUIRED SKILLS:
Ability to physically aid the Service Technician in the handling of appliances or equipment to be repaired
Ability to work variable and flexible hours, including required overtime as needed
Ability to apply appropriate use of security, maintenance, and safety procedures and equipment to protect Company and customer assets (truck, tools, parts, inventory, safety equipment)
Ability to communicate effectively with the Service Technician and customer in a knowledgeable and courteous manner
Ability to read and utilize reports as needed
Excellent communication skills, both verbal and written; Ability to read, write and speak English
Ability to follow Quality Management System (QMS) process guidelines
Mechanical aptitude ability
Ability to convey a positive image of the Company in all actions and behaviors
Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, carry, push or pull 100 lbs)
Ability to constantly reach outward, handle and finger objects, stand, walk, and sit
Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl
Ability to occasionally reach above shoulder and type using a keyboard
Ability to frequently drive automatic transmission vehicle
Ability to read, write and speak English
Ability and/or willingness to offer and sell to the company s members value added products and/or services during repair calls
