Operations Manager (Commercial Sales) in Winter Park, FL at Sears Home Services

Date Posted: 8/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    3825 Forsyth Road
    Winter Park, FL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 939751BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Operations
Store ID: 08535: Sears Contract Sales-SE Region

The Field Operations Manager manages the operational facets associated with the delivery and installation of product while working closely with the Innovel delivery & installation teams, the sales department (i.e. sales representatives, territory managers, district managers, regional managers), and the customers ensuring the effective and efficient execution of the operational elements. This position is responsible for site readiness, logistics, delivery, installation, safety, data management, and problem solving. This position ensures Kenmore Direct customers receive the operational performance promised at the point of sale.

Job Requirements

  • Oversees all aspects of Innovel's delivery and installations processes, including but not limited to, performance, shortfalls, corrections, etc.
  • Manages the Site Readiness Program while ensuring job sites meet all site-readiness standards on the scheduled delivery/installation date(s)
  • Is the direct point of contact for the Sales team and the customer for resolving issues regarding site readiness
  • Ensures vendor-supported logistics system supports timely material requirements to meet customer's scheduled delivery and installation needs. (including monitoring freight-lane capacity)
  • Uses and manages data to maximize the 5 Operational Elements, support cost control, and further problem solving
  • Identifies, troubleshoots, and resolves issues involving the 5 Operational Elements. Escalates problems as needed for resolution
  • Owns schedule for customer visits and site visits
  • Travels up to 50% of the time and that time is all spent face-to-face with customers, other working time will involve phone calls and meetings with customers
Preferred Skills:
  • Outside business to business experience
  • Ability to multitask and work under deadlines
  • Ability to establish priorities
  • Excellent communication skills (both orally and in writing)
  • Ability to lead/guide a remote workforce
  • Ability to identify and solve problems
  • Ability to work with cross-functional teams
  • Thorough knowledge of supply chain and distribution to ensure timely completion of contracts
  • Ability to analyze and problem solve with data
  • Excellent relationship-building skills
  • Ability to manage jobs through to completion
  • Bachelors Degree or Equivalent work experience
  • 5-10 years of related construction experience
  • Valid Driver's License
  • Up to 50% travel
  • 18 years of age or older


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