Mattress Associate, Bilingual a Plus! Centennial in Centennial, CO at Sears

Date Posted: 4/9/2018

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    7001 South University Boulevard
    Centennial, CO
  • Date Posted:
    4/9/2018
  • Job ID:
    925373BR

Job Description

Req/Job ID: 925373BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Part-time
Job Function: Sales
Store ID: 01131: Sears Southglenn Mall CO

Jobs in this category are responsible for: selling and servicing customers within one or more departments including Mattresses; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is based on a fixed hourly rate of pay plus potential commissions based on sales; however, the compensation structure may vary by department or store.

Job Requirements


• Takes ownership for enhancing the customer experience
• Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones)
• Leverages technology in order to facilitate the customer experience
• Completes customer transactions accurately and efficiently at point-of-sale
• Executes consistent operational and selling processes (i.e., credit application process, ratchet repair program)
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities)
• Educates customers on our Satisfaction Guaranteed return policy;
• Assists in resolving customer issues
• Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours
• Adheres to merchandise protection standards
• Uses basic internet navigation to access and print information/reports
• Performs other duties as assigned
• Basic reading, arithmetic, writing and oral communication skills
• Basic internet navigation

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