Lead, Sales Order Coordinator in Pompano Beach, FL at Sears Holdings Corporation

Date Posted: 2/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    1742 West Atlantic Boulevard
    Pompano Beach, FL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 914470BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Administrative/Clerical/Office Support
Store ID: 05906: Florida Builder Appliances Inc

Welcome to Monark, your new home for cooking, cooling and cleaning appliances. Our showrooms offer unsurpassed selection of premium brands, and our dedicated team delivers quality service. Partnering with architects, builders, designers, developers and homeowners, we are a resource for making the finest homes and for realizing the extraordinary.

The Lead, Sales Order Coordinator provides sales support services to assigned showroom, is the first point of contact for order management and delivery issues within assigned market, and acts as a trainer for new Sales Order Coordinators. This position delivers customer service assistance as needed to ensure customer satisfaction. Provides support to sales team in assigned showroom, and acts as first point of contact for internal and external customer escalation issues.

We'd like someone that has experience in a team lead lead position and understands order management. This is a fast paced office that expects you to be flexible and be able to work under pressure.

Job Duties/Responsibilities:

• Ensures timely communication with client and salesperson by completing all required calls as per the call cadence
• Places calls to confirm delivery dates and order validity 48-72 hours prior to scheduled delivery of product.
• Accurately enters and modifies orders, schedules deliveries, checks availability of product, and communicates with sales person as necessary.
• Processes all tickets requiring prepayment through accounting prior to delivery
• Prepares quotes, sales orders, and credit orders from assigned salesperson in to system and inspects orders for model and pricing accuracy.
• Manages and updates open order report to ensure accuracy of need dates, which in turn affects inventory productivity.
• Creates specification books for builders as requested by sales personnel by researching product specifications, product manuals, and internet information. •
• Initiates "pre-inspection" process and scheduling for orders requiring custom installations.
• Acts as first point of contact and investigates issues and responds to phone calls regarding sales orders from customers prior to and after delivery.
• Manages day to day operations of order management process in conjunction with offsite Order Manager
• Takes on workload for sales order coordinators when they are out of the office
• Trains, monitors, and Coaches sales Order Coordinators to ensure process is efficient and effective
• Manages Sales Order Coordinators schedules, including time off requests, and time clock corrections
• Performs other duties as assigned

Job Requirements

Job Requirements:

• Six months to one year related experience.
• Intermediate computer skills; MS Word, Excel and Outlook.
• Pro-active, problem solving thinker, able to work independently.
• Excellent communication skills.
• Strong knowledge of product application, building processes, and installation requirements
• Age Requirement: 18+