DVP, GM Monark in Pompano Beach, FL at Sears Holdings Corporation

Date Posted: 7/2/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1742 West Atlantic Boulevard
    Pompano Beach, FL
  • Date Posted:
    7/2/2018
  • Job ID:
    940289BR

Job Description

Req/Job ID: 940289BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Field Management
Store ID: 05906: Florida Builder Appliances Inc

This position serves as the general manager for a division of Sears Holdings, working to drive the business in a way that serves customers needs and results in gains for the organization. This role focuses on creating and executing both short-term and long-term operational strategies that fit with the overall Monark brand, key customers, and company financial goals. The position is responsible for leading operational activities for their area and providing leadership and direction to the operational staff and the teams across the company that support their business category.

Job Requirements

Job Duties/Responsibilities:
Customer
• Define the customer experience within the brand. Build plans to bring the customer experience to life through all customer touch points.
• Visit subsidiaries and inspect core processes, “clean and bright” standards and execution of merchandising and operating plans.
• Provide first person coaching on the development of action plans based on store visits, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions.
• Be the customer advocate and surface opportunities to improve customer experience.
• Teach, model and lead ways to satisfy customers at store level, find ways to say yes, e.g., helpful associates, complaint resolution, Store to Web.Leadership and People
• Personally support, coach and develop leaders two levels down, creating an environment where our associates can be successful.
• Communicate goals and strategies to region leadership in order to continuously enhance the customer's shopping experiences.
• Build a strong bench of talent and strive to develop people for internal promotion.
• Lead and embed the new normal (changes resulting from transformation initiatives) and drive plans/projects using common tools, processes and language. Process
• Understand, lead, and embed a standardized operating model that will earn preferred provider status in every showroom.
• Rigorously inspect our standardized operating model for consistency across regions and showrooms.
• Ensure that all initiatives and processes are in full compliance with applicable laws, regulations and company policies.Effectiveness
• Create a selling culture that will meet/exceed sales plans.
• Drive and monitor showroom level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and JDE operations.
• Achieve all miscellaneous income plans, e.g., P&L plans, revenue plans, delivery/install plans, warranty plans, new account generation.
• Achieve controllable cost plans and identify and communicate continuous improvement opportunities. Disciplined Decision Making
• Provide leadership with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc.
• Utilize quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities based on identified best practices and analytical problem solving.
• Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.
Education Experience: Bachelor's Level Degree Years of Related Experience: Over 10 Years
Driver's License Required: Yes
Travel Requirements: 75%

Job Requirements:
  • Multi-line store management is required.
  • Strong leadership and organizational skills.
  • Ability to analyze information, identify root causes and develop/implement approved solutions.
  • Experience selecting, assessing, coaching and developing managers, preferably in a retail environment.
  • Knowledge of financial operations and processes; analytical skills to diagnose root cause of deficiencies.
  • Effective oral and written communication skills necessary to communicate with all levels of internal and external team members.
  • Ability to form strong partnerships across reporting relationships.
  • Ability to influence activities and results of those who are not direct reports.
  • Microsoft Office computer skills including Word, Excel, Power Point and Outlook.


#Corporate
5906