District Production Manager - Birmingham, AL and Memphis, TN in Birmingham, AL at Sears Home Services

Date Posted: 10/21/2018

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Job Description

Req/Job ID: 947664BR
Employing Entity: Sears Home Improvement Products, Inc.
Employment Category: Regular, Full-time
Job Function: Field Management
Store ID: 24002: Sears Birmingham

The District Production Manager is responsible for controlling and managing the installation process for all Sears Home Improvement Products within a district. The incumbent is responsible for the management of the Project Coordinators who are assigned to specific products or groups of products within the district. The District Production Manager is responsible for the district backlog conversion rate, quality scores, product cycle time, and gross profit margin. This position provides management and counsel to the product specific Project Coordinators in the areas of: scheduling; quality/customer satisfaction; customer service; materials management; and the management of the independent contractor workforce. This position has the authority to identify, recruit, select and bring under contract independent contractors in accordance with Sears’ requirements for independent contractors. The incumbent is responsible for the inspection of the work of all new sub-contractors to ensure that the quality and consistency of workmanship meets Sears’ standards.

WORK-IN LOCATION: Birmingham, AL or Memphis, TN. Travel between the two locations will be required.

SCOPE OF RESPONSIBILITY: Responsible for supporting annual installed volume set for the district; district quality scores set for the district; projected backlog conversion rates in the District Rolling Forecast; and Gross Profit Margin set for the district.

• Responsible for providing leadership, management, coaching and development to Project Coordinators.
• Manages both internal and external product lines of the Sears Home Improvement Products business within the district
• Manages the district installation function to ensure that targets are met (backlog conversion rate, quality scores, product cycle time and Gross Profit Margin).
• Manages and controls all district service related costs for all product lines.
• Provides guidance and assistance to Project Coordinators in the installation process by supervising all jobs in progress from start to finish (scheduling jobs with the customer, selecting and assigning the most qualified sub-contractor for the job, scheduling the sub-contractor, indentify any special requirements in the job and communicate to the sub-contractor and review the job contract as sold to determine what services can and cannot be done-actual price of the contract can be impacted by these decisions).
• Supports the installation process by recruiting and training sub-contractors (develop and implement recruitment strategies in conjunction with the Human Resources (HR) department; develop the criteria used to select sub-contractors; interview, select and bring under contract all sub-contractors; develop and implement orientation and training for sub contractors on Sears' products and installation processes; and inspect and monitor work of sub-contractors to ensure that the quality and workmanship meets standards).
• Supports the installation process by controlling the communications with the customer on the job and service issues (schedule the job with the customer, resolve customer service disputes on work in progress and completed jobs according to Sears' service policy, complete in-progress calls, conduct customer post calls and settle customer issues based on individual discretion up to the settlement authority level).
• Supports the installation process through effective materials management (order materials and product required for each job to enable the work to be performed, assess inventory needs and maintain efficient levels of inventory for the product/products assigned, manage warehouse worker, resolve vendor issues and perform warehouse duties in emergency situations only).
• Supports the installation process by identifying, communicating and resolving contract issues with sales staff. • Maintains Quality Every Day (QED) standards in district location.
• Ensures proper permits and licenses for all jobs have been obtained and are continually maintained.
• Ensures that all sub-contractors used in the district carry the required insurance coverage, and ensures that the coverage remains current (non-expired).
• Ensures that all required documentation is completed for each completed job (verify and approve for payment all contractor labor bills, verify that all completion forms are retuned with customer's signature and verify job completion costs).
• Ensures that the district Backlog Update is completed.
• Enforces proper procedures of certification program.
• Follows up on all phone inquiries from customers, sales staff, product vendors and/or sub-contractors.
• Researches and reports inventory variance discrepancies for the district.
• Performs other duties as assigned.


Job Requirements

• Excellent leadership skills.
• Ability to work under pressure.
• Excellent organizational skills in office and warehouse.
• Ability to establish priorities and communicate effectively (both verbally and in writing).
• Advanced customer service skills.
• Ability to supervise warehouse personnel.