District General Manager - Gaithersburg, MD in MONTGOMRY VLG, MD at Sears Home Services

Date Posted: 9/6/2018

Job Snapshot

Job Description

Req/Job ID: 950133BR
Employing Entity: Sears Home Improvement Products, Inc.
Employment Category: Regular, Full-time
Job Function: Operations
Store ID: 24597: SHP Wash DC Gaithersburg

The General Sales Manager is responsible for attaining the monthly, quarterly, annual sales and installation performance goals including Dollar per Appointment, Gross Close Rate, Net Close Rate, Net Installed Sales, Staffing, Cancellation Rate, and Non-funded, driving Gross Margin, and Referral business by improving the member experience. This is to be accomplished by providing effective supervision, guidance and expertise in assigned categories through the recruitment, training and professional development of SPCs and particularly the Sales Manager, District Production Manager and Area Manager; and through the reinforcement of such priorities by personal example and performance management.

The General Manager is responsible for achieving Net Annual Revenue, Installed volume, Quality scores, Projected backlog conversion rates in the District Rolling Forecast and Gross Profit Margin set for the district. Managing a sales/installation/in-store staff of 50 to over 100; Maintaining or exceeding Gross Close percentage, Net Close percentage, Cancellation Rate, Average Ticket, Revenue per appointment, monthly Gross Margin & quarterly Income objectives as assigned.

Required Skills:

• Ability to communicate clearly and effectively (both orally and in writing) with associates, managers, consumers and others
• Ability to work under pressure
• Ability to lift and carry product sample display cases. Occasional lifting of sample cases that individually do not exceed 40 lbs. Depending on product, sample case weight can range from 5-40 lbs.
• Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb
• Ability to drive in various weather conditions for long periods of time and in various geographic areas
• Ability to access different levels of terrain while performing duties
• Ability to work in excess of 50 a week
• Ability to establish priorities and negotiate contracts
• Ability to exercise care and restrain in conserving the assets of the Company with respect to business and travel expenses
• Ability to represent the company in a business-like and professional manner as described in the Code of Conduct and Sears' Ethical Business practices
• Proficient skill in use of Microsoft Office (Word, Excel and Outlook), Lead Tracking, Appointment Center and departmental websites

Preferred Skills:
• 4-year college degree
• Thorough knowledge of Sears Home Improvement business systems and procedures

Job Requirements

Job Duties/Responsibilities:

• Overall accountability for district sales and installation team performance, revenue and district operating income
• Accountable for all hiring decisions for district sales, installation and in-store team, including conducting final interviews.
• Provides leadership and collaboration for the growth of the Field Marketing appointment generation programs. Ensures resources are provided for successful execution of appointment generation strategies.
• Continues to review performance and coach Sales Managers, District Production Managers, Area Managers and Project Consultants to ensure continued professional development. Accountability for developing talent and future leaders.
• Drives projected sales goals for the office by emphasizing the importance of sit ratios and ensures that the Company's required sit ratios are achieved,provides guidance in sales close efforts, and provides guidance, supervision and expertise necessary to assigned associates to ensure the Gross Close percentage and Net Close percentage achieves the planned conversion rates in the business per product plan.
• Drives installation goals for the office by emphasizing the importance of installed volume, quality scores, backlog conversion, gross profit margin, and provides guidance, supervison and expertise necessary to ensure goals are achieved.
• Oversees the following to ensure processes are being followed to include pulling of the Pairing Boards and issues leads, Updating of Sales Boards, Results the previouse days appointments performes 1:1's with SM's and SPC's and performs sales performance checks.
• Point of contact with market coordinators.
• Oversees the following to ensure processes are being followed to include audits of contracts to ensure accuracy with established procedures and signs off on sales, ensures that all Call Behinds are completed and reports the results to the Appointment Center, reviews SPRs/PPRs and Over-Specs and takes appropriate action to address Reviews Production Profiency for accuracy and sales training purposes.
• Verifies the accuracy of appointment dispositions provided by SPCs, and for ensuring the completeness of all supporting documentation. Ensures that the appointment value for the assigned products meets or exceeds the planned revenue per appointment targets.
• Analyzes (root-cause) customer experience issues from point-of-sale through post installation service to develop sales, installation and service improvement solutions.
• Reviews Profit and Loss (P&L) and develops District Operating Income (DOI) improvement plans through training, education and policy improvement recommendations.
• Identifies and addresses customer experience issues that arise from product knowledge gaps impacting sales, installation and service performance.
• Ensures District Production Managers have the focus and means to maintain appropriate staffing levels respective to each product and district and are prepared for seasonal demands.
• Ensures branch installation facilities are operating in accordance with company standard operating procedures and local, state and federal laws.
• Assists the Area General Manager (AGM) in communicating to region management team and Corporate Headquarters all personnel changes within the assigned office within 24 hours of the event.
•Age Requirement: 18+