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Director of Operations in Pompano Beach, FL at Sears Holdings Corporation

Date Posted: 5/13/2019

Job Snapshot

Job Description

Req/Job ID: 970302BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Operations
Store ID: 05906: Florida Builder Appliances Inc

The Director of Operations is responsible for the operational functions and processes for the Appliance Builder Distributor organization. The incumbent guides all decisions and planning related to the operational support and needs for the sales team and customers. Looking for someone to take ownership and accountability for all processes, systems, operational partners. You will partner closely with the sales team and enterprise partners to develop and facilitate viable solutions for our customers and the enterprise.

Job Requirements

  • Lead Information Systems (IT) teams, as well as IT strategies & implementations for the organization.
  • Develops and implements delivery strategy through working with Monark's delivery transportation organization
  • Serves as liaison between sales team and operations functions performed in Monark Premium Appliance Company as well as serving as the primary operations point of contact for relationship to external third party installation teams.
  • Ensures adequate people and system resources are established for each process and works with the reporting team to develop metrics associated with processes/initiatives; Identifies and works to implement delivery capabilities in under-serviced markets.
  • Monitors cost associated with each support center and looks for ways to drive improvements.
  • Oversees Appliance Select process development and execution.
  • Oversees the start-up and/or ongoing management of all systems used to support the business (i.e., ERP System, On-line Platform.)
  • Provides disciplined leadership support including setting clear expectations and holding the team and self accountable for results.
  • Identifies and develops process improvement, identification of productivity initiatives linked to process and business decision leadership.
  • Provides business service offerings for our sales teams and customers by working with other enterprise service provider organizations.
  • Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting and terminating, conducting performance appraisals and coaching and developing associates.