Customer Acquisition Representative (Inside Sales) in Hoffman Estates, IL at Sears Home Services

Date Posted: 2/11/2018

Job Snapshot

Job Description

Req/Job ID: 900644BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Sales
Store ID: 04671: HOFFMAN ESTATES-CONTRACT SALES

The Customer Acquisition Rep is responsible for acquiring new customers through outbound and inbound inquiries. This position is responsible for reaching out to potential customers delivering a sales presentation with passion, commitment, courtesy and professionalism. Additionally, this position uses unwavering customer service and high ethical selling standards. This position is responsible for building trust and rapport with Commercial Sales B2B customers.
Serve as first point of contact for Sears Commercial customers. Generates leads that will become lifetime customers for the Commercial business.

Job Requirements

Job Duties/Responsibilities:
  • Receives and respond to inbound inquiries from potential customers
  • Provides baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call
  • Makes outbound prospecting communications to build and manage lead development pipeline via cold-calling, networking, e-mail/e-marketing, and utilizing Internet information sources
  • Develops a deep understanding of the customer including goals, organization structure, decision-making processes, and pain-points
  • Identifies customer needs and establish value by presenting how Sears Commercial could be a possible solution to decision-makers across multiple B2B segments
  • Qualifies all sales leads based upon specific lead qualification criteria definitions
  • Starts to develop product expertise
  • Documents all activity within Salesforce
  • Provides management with a weekly update
  • Other related job duties and responsibilities as assigned

Job Requirements:
  • Excellent communication skills in writing, speaking, listening and cold-calling
  • Ability to converse with and influence senior leaders in companies
  • Proven track record of taking ownership and driving results
  • Experience with Salesforce.com a plus
  • Strong working knowledge of Microsoft Office products
  • Able to work independently in an entrepreneurial environment
  • Organizational skills including prioritizing, time management, and meeting deadlines
Education Experience: HS Graduate or Equivalent
Years of Related Experience: 1-2 Years
License/Certificate Required: No
Driver's License Required: No
Travel Requirements: None
Age Requirement: 18+

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