Customer Account Representative II in Augusta, GA at Sears Holdings Corporation

Date Posted: 8/16/2019

Job Snapshot

  • Employee Type:
  • Location:
    Augusta, GA
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 976121BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Administrative/Clerical/Office Support
Store ID: 04931: Sears Contract Sales - Natl Op

The Customer Account Representative II is responsible for ensuring the accurate and timely execution of order processing, including validation of products requested, managing back orders, customer adjustments, and customer service issues. This position maintains accurate tickler file and coordinates timely confirmation of orders in the sales processing system. Additionally this position ensures that all the deadlines are met to deliver expected results and generate profitable revenue and executes current and future processes as defined by the business.
The customer Account Representative II is responsible for order processing, order management, and maintaining customer relationships for specified customers of the Sears Commercial Business.

Job Requirements

  • Delivers superior customer service and drives revenue growth by using good techniques of selling and service for specific customers as identified by the business to process telephone, fax, and mail orders via Order Management system in order to meet the customer's delivery expectations
  • Enters and manages orders accurately and timely utilizing various order management systems; Requests customer adjustments and check requests where applicable
  • Ensures that deliveries are completed based upon customer's request; resolves customer issues, and responds to inquiries from customers; handles and provides appropriate follow up on customer issues (i.e., delivery, installation)
  • Researches billing issues, and submits necessary adjustments, refunds, or corrections as it pertains to returns and exchanges;
  • Follows up with Credit to expedite Credit Holds
  • Confirms sales order information to customers as outlined in the process steps; Advices customers and Account Managers of back orders, and helps to make another selection
  • Creates Work Orders for product installation to meet customer delivery requirements, which includes working with the Delivery team
Job Requirements:
  • Minimum of 1 year project management or case file management experience
  • High school diploma or equivalent
  • 18 years of age or older
Required Skills:
  • Prior experience in an office environment
  • Customer service skills, organizational skills, teamwork skills, relationship building skills
  • Ability to use standard office equipment, including telephone system, fax machines, and photocopying equipment
  • Knowledge of standard computer software systems and Microsoft applications
  • Ability to use order processing systems and grasp policies and procedures
  • Ability to prioritize and problem solve when necessary
  • Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
  • Ability to work the Center's hours of operation with flexibility (Current hours are 8 a.m. to 7 p.m. M-F and 8 a.m. to 1 p.m. Saturday's as needed
  • Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
  • Must have excellent communication skills written and oral
  • All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)



  1. Sales Jobs
  2. Customer Service Jobs