Credit Manager in Tempe, AZ at Sears Holdings Corporation

Date Posted: 5/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    9025 South Kyrene Road
    Tempe, AZ
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 930921BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Credit/Financial Services
Store ID: 05862: STW Tempe Headquarters

This position will be responsible for managing the activities of the Monark credit team. This position will ensure customer credit applications and account reconciliations are resolved expeditiously as to reduce the financial loss to Monark. This position is directly responsible for financial impact relating to chargeback's and chargeback recovery. The manager will also be involved in reviewing and approving credit applications, lien waivers and resolving customer credit concerns. The ideal candidate will have the ability to develop processes that assist in the credit processes, transparency to the processes as well as provide reports and forecast that will assist in measuring accounts receivable department performance. This position is responsible for the management of accounts receivables of Monark include timely invoicing, accurate and timely payment application, dispute resolution and collections; holds the Premier Collectors accountable for researching and challenging any unpaid invoices or disputes to prevent chargeback's. This position plays an active role in protecting company s assets through various channels including and but not limited to timely credit dispute resolution, chargeback reversals, account reconciliation, referral management, etc. The incumbent also functions as a primary contact between Citi, Sears and our customers. Ensures customers information is accurate in the system/s (JD Edwards). The Credit Manager is responsible for ensuring that all credit applications are submitted complete and the review of all credit declines for alternative options. This position is also responsible for ensuring that the business follows all credit policy and processes relating to credit application submission, loc increase requests, account information disclosure, etc. The incumbent will be responsible for contacting customers to obtain financial statements for credit applications. The Credit Manager is responsible for the development, motivation and coordination of team efforts. Manages the implementation of current processes along with implementation of new processes. The Credit Manager is accountable for communicating work standards, setting priorities, monitoring work procedures, coaching and evaluation of work performance of direct report associates. The Credit Manager must have a sense of urgency and react quickly and decisively to problems as well as have input into the development of processes that will result in long term solutions to problems.

Job Requirements

• Management of Credit Team s processes (i.e. referrals, disputes, collections and customer account reconciliation)

• Responsible for the efficient and timely processing of customer credit applications

• Providing reporting and transparency to credit applications in process and completed

• Ensures timely and compliant submission of pay requisitions

• Manages third party dispute process and chargeback recovery

• Prevents avoidable losses to the company and business

• Maximizes cash flow by improving days of sales outstanding

• Identifies and resolves Most Valuable Customer credit concerns quickly and decisively

• Monitors customer lines of credit and makes recommendations for changes

• Researches and investigate current programs, policies and procedures for opportunities of improvement

• Reviews accounts with chargeback's and provides recommendations on those that need to be review for closure

• Ensures customer information is processed in various systems timely and accurately (customer billing information, contact

information, pricing, market segment, etc.)

• Ensures credit application processing is completed timely and accurately

• Communicates the business strategy and objectives as well as individual performance goals and metrics

• Establishes performance criteria for developing associates to meet/exceed business and individual goals

• Ensures accurate and timely communication with internal and external customers

• Implement associate development and business knowledge by proactively providing coaching and guidance in the handling of

customer problems

• Demonstrate a sense of urgency when dealing with customers or associates

• Optimize service levels for internal / external customers by listening to customers and Field input

• Analyze work processes for source of error and opportunities for improvement

• Takes the initiative to develop long term solutions to problems involving credit/customer service issues

• Identifies and communicates errors made by Credit providers to improve performance measures

• Select, coach and develop strong and effective associates

• Business Travel as needed (5%-15%)

• Performs other duties as required or deemed appropriate


• Bachelors Degree

• 5-10 years of related experience

• Up to 25% travel

• 18 years of age or older

• Prior Credit experience preferred

• Prior leadership/supervisory skills

• Knowledge of P&L and business performance drivers

• Ability to quickly learn various systems, i.e. SCOPES, SCIM, credit systems or other related systems

• Knowledge of business policies and procedures

• Strong oral and written communication skills

• Ability to lead and Influence behavior

• Understanding Business Core Competencies

• Action Oriented

• Strong skills in Coaching and Development