Client Administrator in Hoffman Estates, IL at Sears Home Services

Date Posted: 9/13/2018

Job Snapshot

Job Description

Req/Job ID: 946285BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Administrative/Clerical/Office Support
Store ID: 24491: IN HOME SUPPORT CUST RELATIONS

The Client Supervisor is responsible for Original Equipment Manufacture Warranty, Service Contract, Home Warranty, Installationand Delivery claims filing and reject recovery for their assigned clients. This position also manages a contracted team at WiproIncorporated located in India.

Job Requirements

The Client Administrator is responsible for:
* Manages client accounts by meeting with clients on a regular basis to ensure approval and payment received on all services rendered by Sears and A&E.
* Maintains and drives claim acceptance improvement that keeps overall profitability as the focus
* Responsible for claim efficiency and accuracy to assigned clients by identifying process improvement opportunities
* Ensures the integrity and accuracy of work processes by auditing completed and rejected claims that are worked by other teams
* Assembles data, reporting , and recommendations on ad hoc analyses requested by client, unit management and other business management.
Presents, explains and discusses results of analyses concisely and effectively to drive fact-based decision making at all levels within the organization
* Performs other duties as assigned

Requirements:
Strong computer skills with the ability to quickly adapt to new systems and processes including the use of Microsoft Power POint and Excel to include Vlookup, Pivot Tables.
* Strong organizational and planning skills
* Ability to interface with various levels within the organization
* Strong interpersonal skills
* Communication skills, with the ability to relay system information in a comprehensive manner to all levels of the business
* Good verbal and written communication skills
* Ability to perform multiple tasks with strong attention to detail
*Ability to periodically work flexible schedules based on business needs
* 1-2 years Home Services or Claims/Accounting experience
* Problem solving skills
* Ability to maintain a professional image at all times
* Ability to prioritize and meet deadlines as required
* Frequent sitting, some standing, walking, bending and reaching as necessary

Preferred Skills:
* Will consider Bachelor's level degree or equivalent work experience
* Home Services operations or claims management experience
* Microsoft PowerPoint, Work proficiency, Service Branch, Service Power

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