Call Center Associate $500 Bonus in Lake Mary, FL at Sears Home Services

Date Posted: 2/1/2018

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    Lake Mary, FL
  • Date Posted:
    2/1/2018
  • Job ID:
    912036BR

Job Description

Req/Job ID: 912036BR
Employing Entity: Sears Home Improvement Products, Inc.
Employment Category: Regular, Part-time
Job Function: Call Center
Store ID: 24620: SHP Lake Mary FL Call Ctr

Job Summary: The Appointment Specialist is responsible for qualifying and setting required appointments for the sales force. The incumbent must maintain and exceed individual target levels of performance (productivity, SIT percentage, conversion rates) while providing highest level of customer service to the Sears customer and sales force.

Job Requirements

Job Duties/Responsibilities:
• Receives training/mentoring from Team Manager and applies learning in day-to-day work as an Appointment Specialist
• Makes all calls with the mindset that they are in part responsible for the customer's first impression of the company. Responds in an enthusiastic, courteous, friendly and caring manner while selling the appointment to maximize lead to appointment conversion
• Schedules appointments for assigned office allowing sufficient time between appointments for the sales presentation and travel times
• Protects the company's investment by maximizing the conversion of leads to appointments
• Completes all assigned responsibilities within standards established for SIT percent (the number of appointments that get a presentaiton) , PNG (No good rates (conversion of leads to appointments) and productivity percentages.
• Dispositions all leads according to established guile lines (i.e., Primes, Plus, Run-bys, etc.)
• Manages lead banks to maximize their performance by the organized working and proper disposition of leads by established guidelines within Appointment Center Standard Operating Procedures.
• Serves as a liaison between sales force and Sears's customer
• Maintains good working relationship with marketing team members and sales force
• Serves the customer to achieve the highest level of customer service to include scheduling appointment to see customer as quickly as possible based on appointment availability and customer needs
• Works leads by established process designed to protect the marketing investment
• Satisfies each customer with the highest level of service and communicated daily with management anything that may limit our ability to do so
• Performs other duties as assigned Required Skills:
• Basic computer skills
• Excellent communication and interpersonal skills
• Ability to handle customer concerns and demonstrate initiative in resolving in a timely manner
• Ability to effectively manage time, establish priorities and handle multiple tasks
• Ability to be self motivated and focused, with the ability to work under pressure as a team member within a large group
• Ability to work a varied work schedule to meet the needs of the department
• Ability to maintain a positive mental attitude at all times, and to handle each customer (both internal and external) in a polite, professional manner
• Ability to read a map Preferred Skills:
• College degree Education Requirements: HS Graduate or Equivalent Years of Related Experience: 1-2 Years Age Requirement: 18+

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