B2B/SI Bus Dev Integ Mgr in Olathe, KS at Sears Home Services

Date Posted: 6/9/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Olathe, KS
  • Date Posted:
    6/9/2020
  • Job ID:
    997367BR

Job Description

Req/Job ID: 997367BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Sales Support
Store ID: 08420: SEARS HS-KANSAS CITY SVC CTRL

This position is responsible for owning the process to obtain new services growth for Sears Home Services. This includes reaching out to discover, inquire, and validate new partnerships that will give us flexibility to service more customers in a shorter period of time.

Job Requirements

Job Responsibilities:
  • Drives efforts through ensuring contract specifications, including rates are implemented systematically quickly and accurately.Supports client issues related to the agreement or pricing, etc. by constantly ensuring that pricing is current and competitive in order to meet the current business development revenue and margin goals for Home Services
  • Receives all amendments or new client contracts and ensures that the accounts or changes are entered into our systems to ensure that the contract requirements are followed. Point of contact for system issues or concerns related to the agreement
  • Works to establish an on-going process to ensure market knowledge and information are up to date by doing market research and working directly with B2B Customers and prospective customers. Partners with the Service Live operations and Business development teams and makes recommendations on which business opportunities to pursue
  • Owns reviewing rates provided by the finance/pricing team and making sure rates are competitive for the B2B Major Accounts Mgrs and Claims Teams to manage and update Client pricing in multiple systems including NPS, Service Bench
  • Acts as SHS Operations liaison by giving feedback on the performance, daily usage, and output of the ServiceLive Platforms to the ServiceLive Product Owners, participating in daily SCRUM calls as well as User Acceptance Tests (UAT) related to existing Buyer level and platform enhancements
  • Provides ServiceLive Buyer analysis support for self-managed Buyer accounts by ensuring that all of their questions and inquiries are answered, and that they are clear on how to use the platform and are getting results. This includes arranging and delivery of training as well as account changes and feature(s) support
  • Supervises or performs tasks associated with new ServiceLive Buyer (Client) account creation, including coordinating GL rule creation with Finance and IT teams
  • Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates
REQUIRED SKILLS:
  • "Working knowledge of MS Office Suite and Business Management Software products such as (ServiceBench, ServiceLive, Service Power, Rossware, etc) "
  • Substantial knowledge of regulatory and compliance standards as they relate to subcontracted services (repair/installations)
  • "Proven motivational skills, including training, coaching, and associate development skills
  • Strong communication skills (written and oral) with the ability to influence stakeholders and develop relationships
  • Strong knowledge of both On-Site/Carry-In repair services industry
PREFERRED SKILLS:
  • Trade license (Plumbing, Electric, Heating Ventilation and Air Conditioning, Mechanical, or General Contractor


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