Support Specialist - Routing (SOC) in Hoffman Estates, IL at Sears Home Services

Date Posted: 1/11/2022

Job Snapshot

Job Description

Req/Job ID: 1007567BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Administrative/Clerical/Office Support

The Support Specialist, FORT will provide support to the FORT in various operational related tasks necessary to maintain day-to-day operations. Related tasks may include, in part or in totality, Rejected Claim Management, Parts Recovery, Over/Shorts, Technician Reimbursement, and Parts Related Initiatives. The Support Specialist, FORT will provide other national centralized initiatives, including providing world-class customer service.

Job Requirements

Job Responsibilities:
•Perform task associated with managing the Rejected Claims process, including calling external customers
•Collaborate with external and internal customers to arrange for part pick-up associated with the Parts Recovery process
•Assist Field Districts in administering Cash Over/Shorts process and Bad Check recovery initiatives
•Coordinate Technician reimbursements and other financial transactions associated with Tech reimbursements
•Manage and coordinate various parts related initiatives including parts research and resolution of part order transmission errors.
•Analyzes field issues/process issues to determine root cause of problem and takes appropriate action to correct.
•Perform tasks associates with special national pilots/tests for centralization consideration
•Provides detailed updates to In-Home District Management, In-Home Region and National Operations teams.
•Continually seeks out productivity enhancements to improve personal performance and further business objectives.
•Performs miscellaneous duties as assigned. Specific Skill Requirements:
•Ability to read, write, and speak English
•Ability to follow directions and solve problems
•Able to handle multiple tasks in stressful situations and work in a fast-paced environment
•Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses), where applicable
•Ability to work in non-air conditioned environment, where applicable
•Ability to work variable and flexible hours including overtime
•Ability to read and utilize reports as needed
•Ability to follow HS QMS guidelines Experience/Education Requirements:
•High school diploma or equivalent preferred
•Must be 18 years of age
•Experience and aptitude with computers and databases, including Microsoft Office Applications (Word, Excel, PowerPoint), Mainframe systems, Library Imaging System, and Lawson Inventory system


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