Supervisor, Claims Client in HOFFMAN EST, IL at Sears Home Services

Date Posted: 1/23/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Date Posted:
    1/23/2020
  • Job ID:
    994748BR

Job Description

Req/Job ID: 994748BR
Employing Entity: Transform SR Holding Management LLC
Employment Category: Regular, Full-time
Job Function: Administrative/Clerical/Office Support
Store ID: 24491: IN HOME SUPPORT CUST RELATIONS

The Supervisor, Claims Client is responsible for OEM Warranty, Service Contract, Home Warranty, Installation and Delivery claims filing and reject recovery for their assigned clients. Manage claims processing team for ~500,000 claims annually with revenue > $50 M.

Job Requirements

JOB DUTIES/RESPONSIBILITIES:
  • Manages client accounts and meets with clients on a regular basis.
  • Reviews outstanding and rejected claims.
  • Ensures the submission of claimable events supported by completed service orders.
  • Ensures that all efforts are made to recover revenue for submitted claims.
  • Ensures the integrity and accuracy of work processes by auditing completed work.
  • Learns all functional and technical aspects of the area(s) assigned.
  • Ensures all process and procedure (SOP) documentation is updated in line with the BPO (off shore team) requirements.
  • Identifies process improvement opportunities within assigned area(S) and within the Center as a whole and integrates relative
  • information and define reasonable alternatives.
  • Drives claims filing and reject recovery process improvement.
  • Works closely with the field to obtain information and feedback results.
  • Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.
JOB REQUIREMENTS:
  • Bachelors Degree
  • 3-4 years of related experience
  • 18 years of age or older

REQUIRED SKILLS:
  • Ability to communicate with customers and co-workers at various levels of the organization
  • 3-4 Years Home Services or Claims Management experience.
  • Good computer skills, including Excel experience to include formulas, pivot tables, v-lookups
  • Ability to lead, coach, and mentor team of claims client administrators and claims recovery clerks
  • Ability to make decisions based on company needs.
  • Problem solving skills. Analysis skills are required.
  • Strong leadership skills.
  • Balance long-term strategic goals with short term priorities.
  • Strong verbal and written communication skills
  • Clear speaking voice, with a good command of the English language
  • Ability to perform multiple tasks with strong attention to detail
  • Ability to periodically work flexible schedules based on business needs
  • Ability to maintain a professional image at all times
  • Ability to prioritize and meet deadlines as required
  • Frequent sitting, some standing and walking and bending and reaching as necessary

PREFERRED SKILLS:
  • Bachelor's Level Degree or Equivalent Work Experience
  • Home Services experience
  • Microsoft PowerPoint, Word


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