Store Director Santa Clara in Santa Clara, CA at Transformco

Date Posted: 1/25/2021

Job Snapshot

  • Employee Type:
  • Location:
    52 North Winchester Boulevard
    Santa Clara, CA
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 1002046BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Field Management
Store ID: 05647: Standards Of Excellence

Job Summary:

The Store Director is responsible for executing the business plan in a market area. Key accountabilities include; achieving financial and customer service results, tailoring/orchestrating the marketing plan and go to market tactics to support local market conditions; recruit, hire, train, retain and the development and management of the showroom staff (Inside Sales & Customer Service associates).

Job Requirements

Job Duties/Responsibilities:
  • Conduct regular pipeline reviews with all sales people to ensure proper follow up and optimum conversion ratio.
  • Immerse themselves in local markets and local trade associations.
  • Complete store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintain store staff by recruiting, selecting, orienting and training employees.
  • Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
  • Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions.
  • Maintain the stability and reputation of the store by complying with legal requirements.
  • Determine sales strategy changes by reviewing operating and financial statements and departmental sales records.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.
  • Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.
  • Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows.
  • Manage all controllable costs to keep operations profitable.
  • Analyze sales figures and forecast future sales.
  • Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
  • Respond to customer complaints and comments.
  • Organize special promotions, displays and events.
  • Update colleagues on business performance, new initiatives and other pertinent issues.
  • Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.
  • Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

Education Experience: HS Graduate or Equivalent
Years of Related Experience: 2-4Years
License/Certificate Required: No
Driver's License Required: Yes
Travel Requirements: None
Age Requirement: 18+

Job Requirements:
  • Knowledge of business to business selling.
  • Knowledge of the home appliance and construction industry.
  • Experience in leading and managing a sales team.
  • Demonstrated ability to achieve results through others.
  • Ability to work cross functionally to achieve outstanding client experiences.
  • Luxury sales leadership experience.
  • Proven track record of developing associates, building and maintaining a team.
  • Understanding how to forecast, budget, and analyze business financial reports.
  • Excellent communication and presentation skills.
  • Ownership, Change Management, Teamwork, Building Relationships and Customer Satisfaction.
Preferred Skills:
  • Strategic Planning
  • Organization and Multi-tasking