Service Administrator-PR in San Juan at Sears

Job Requirements

JOB DUTIES/RESPONSIBILITIES:
• Completes daily data entry of service results and processing of all service paperwork
• Answers all incoming service calls as needed
• Assists Area Production Manager as needed
• Sets Service Technicians daily service appointments and confirms with customers as needed
• Provides needed support for Service Technicians, such as daily schedules, job site directions, copies of service work orders, along with any other supportive information to help expedite service
• Provides Service Technicians with various service performance reports to identify strengths and areas needing improvement
• Types updates in service tracking system to ensure accuracy and keep all manual logs up-to-date
• Maintains high level of customer satisfaction through efficient/timely customer resolution
• Maintains high level of communication with respective Service Technicians to ensure efficient rate of productivity is reached
• Performs other duties as assigned

JOB REQUIREMENTS:
• High school diploma or equivalent
• 1-2 years of related experience
• 18 years of age or older

REQUIRED SKILLS:
• Strong customer and interpersonal skills
• Basic Computer skills
• Demonstrated Organizational skills

PREFERRED SKILLS:
• Great written and oral communication skills
• Good at reading maps and providing directions
• Intermediate computer skills


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