Market Manager (Fld Log Svcs) in Kingston, NH at Innovel

Date Posted: 1/9/2020

Job Snapshot

  • Employee Type:
  • Location:
    266 New Hampshire 125
    Kingston, NH
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 994492BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Delivery
Store ID: 45060: SLS Kingston MDO

The Market Manager is responsible for managing Field Logistics Services, including Delivery and Installation, to customers in a designated market area for products purchased across various retailers and commercial businesses, including those operating within Sears Holdings, and through various sales channels, including brick and mortar and online. Products may originate from the Sears Market Deliver Operation (MDO), Sears Store Delivery Operation (SDO), other Sears facilities (Stores), or a local Third Party facility (other Retail Store or Warehouse), and ownership continues until a satisfied completed delivery or install at Members’ homes. Additionally, this position develops and maintains disciplined, highly motivated Delivery and Installation teams focused on service and quality control standards that exceed Members’ expectations.

Responsible for an average of $4M in revenue, and $600,000 in Earnings before Interest, Taxes, Depreciation, and Amortization (EBITDA), from managing between 45,000 to 60,000 deliveries and installs annually. Local organization typically averages 15 associates. Additionally, responsible for maintaining relationships with local carrier managers with an average of 10 delivery teams.

Job Requirements

Job Duties/Responsibilities:

• Meets financial objectives by forecasting requirements, preparing and gaining plan approval, scheduling ongoing expenditures, analyzing variances, & initiating corrective actions
• Achieves operational objectives by contributing operational information & recommendations to plan, preparing & completing action plans, resolving problems, completing audits,& identifying trends
• Maintains safe and healthy work environment by establishing, following, and enforcing standards, procedures, and legal regulations
• Secures and maintains facility, equipment, and inventory by developing and enforcing access policies & procedures in coordination with Loss Prevention
• Reviews critical to quality metrics framed in the Members perspective, & develops plans to improve satisfaction levels
• Manages Delivery capacities within Delivery area
• Reviews Delivery Contractor performance data with Contractors and carriers to identify performance improvement opportunities, & develops plans to address the same
• Builds and maintains relationships with business partners, including Retail District staff, Stores, & other formats or clients
• Serves as the primary point of contact with the Member Services Organization (MSO).
• Attends and assists in conducting One Sears meetings with the Installation Contract Manager & the District staff and stores quarterly
• Interacts and works effectively with other functions within Supply Chain and the facility to achieve business & performance objectives (HR, LP,and Finance)
• Serves as a Real Estate contact, accountable for space requirements & assisting Real Estate.
• Interacts with Installation Contract Manager and Provider Administration to support Installation.
• Communicates Delivery successes and opportunities regularly with the Retail Stores to improve the Member experience
• Works with Installation Contract Manager to grow Installation and Supplier Management on delivery contractor workforce capabilities
• Develops and maintains disciplined, highly motivated Delivery focused on service and quality control standards that exceed Members' expectations
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, & terminating; conducting performance appraisals; & coaching & developing associates

Job Requirements:

• Ability to read, write, and speak English
• Extensive knowledge of Home Delivery & Installation operations and processes
• Proficient skill in the use of computers (i.e., Microsoft software, Service Live, and Service Bench), and a general working knowledge of DOS
• Basic knowledge of Inventory Management Systems
• General knowledge and understanding of reports available
• Ability to lead others to deliver business results
• Ability to handle multiple tasks in a fast paced environment
• Ability to work with minimal supervision, taking initiative and working with a sense of urgency
• Effective problem resolution skills
• Knowledge of financial statements and plans
• Customer orientation skills
• Change leadership skills
• Team orientation skills
• Business knowledge and literacy, including the flow and mechanics of Distribution Operation, budgeting and ongoing management of financial statements, and Third Party logistics relationships
• Empowerment skills
• Knowledge of Federal, State and local OSHA & EPA safety requirements
• Knowledge of Human Resources policies and practices
• Ability to constantly lift, carry, push, or pull up to 10 lbs.; occasionally up to 50 lbs.
• Ability to constantly reach outward, handle & finger objects, walk, & type using a keyboard; frequently twist and sit; & occasionally bend, squat, kneel, turn, reach above shoulder, & stand
• Ability to drive automatic vehicle