Req/Job ID: 1001840BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 24812: SHP HVAC Phoenix
HVAC Parts Courier and Helper
The Parts Courier and Helper is responsible for providing delivery, shuttling necessary parts and supplies for service repair completion for Repair Technicians and performing on-the-job training tasks when working with a Break Technician on call types.
Job Duties/Responsibilities:- Rides with or meets Break/Fix Technician at designated locations to assist with service calls when assigned
- Shuttles parts and supplies to Break/Fix Technician when applicable
- Works as a dedicated team member to ensure fast, flexible and expert service to every customer
- Maintains the highest level of service standards and communicates openly with District Technical Manager to assist as needed with resolving customer issues
- Looks for methods to improve business performance and enhance the customer experience
- Maintains truck and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition
- Adheres to all Company policies and procedures
- Maintains inventory of parts which have been delivered
- Must be punctual and make no delay in deliveries
- Provides assistance with loading/unloading parts
- Performs other duties as assigned
