Credit Specialist (Day Shift) in Lake Mary, FL at Sears

Date Posted: 9/22/2021

Job Snapshot

  • Employee Type:
  • Location:
    3200 Lake Emma Road
    Lake Mary, FL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 1006036BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Part-time
Job Function: Call Center
Store ID: 24626: Lake Mary Call Center-Corp

Schedule: M-F, Saturday Availability May Be Required

A sign-on bonus of $500 may apply to qualified candidates!

The Credit Specialist reviews and processes the credit review queue to resolve lender counter offers/declines which were generated due to non-qualification of lender matrix, fraud alerts, consumer statements and address re-verifications. This position determines if credit application and applicant credit bureau results meet basic third party lender policy and criteria and redirect application to appropriate lender.

Job Requirements

• Gathers related documents and send to lenders for payment as installed jobs are released back to Credit
• Reviews applicant financing options and determine qualifications to procure full sale amount.
• Analyzes and performs basic underwriting skills by processing applications for installment loans.
• Contacts and verifies sources such as credit bureaus, netronline and public records to confirm applicant property ownership, verify liabilities and credit information.
• Obtains installment loan stipulations from applicant as required by lender.
• Provides world class customer service and maintains strong rapport with Members, sales project consultants and branch personnel.
• Educates and informs sales project consultants and Members of loan programs, rates, policies and loan procedures achieved through consistent, open communication.
• Prepares reports and/or records as requested by Credit Call Center Management.
• Works cohesively with Team Leads to resolve credit issues of existing pending applications.
• Assists as needed in overflow frontline Credit Call Center calls.
• Performs other job-related responsibilities as required.

• High school diploma or equivalent
• 3-4 years of related experience
• 18 years of age or older

• Professional, customer-service oriented, proficient at time management and self-directed.
• Ability to work well under pressure.
• Ability to sell financial products and services.
• Ability to work individually and as part of a team .
• Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
• Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
• Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
• Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
• All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

• AA or AS degree or the equivalent of 1 - 2 years experience working in a credit/lending industry analyzing credit bureau reports.
• Ability to prioritize multiple projects/tasks and meet deadlines

#HomeServices, #outsidesales

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.