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Call Center/Web Center Operations

Embark on a rewarding Call Center career at Sears/Kmart

Fun. Challenging. Rewarding. These are probably some of the reasons why you chose a career in Call Center. They're also why you should consider working in Sears Call Center. Endless opportunity awaits talented, dedicated people in this field.

Sears Holdings offers some of the most challenging and dynamic career opportunities in the country. With roots dating back more than 100 years, we've grown through the efforts of talent individuals like you to become the fourth-largest broadline retailer in the U.S.

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Asset Protection/Loss Prevention | Automotive | Buying/Merchandising | Customer Service | Field Management | Repair/Installation | Sales | Cashier | Team Lead | California (CA) | Florida (FL) | Illinois (IL) | Michigan (MI) | New York (NY) | North Carolina (NC) | Ohio (OH) | Pennsylvania (PA)



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Search results: 21 - 30 of 37

Lead, Technician Laundry & Dish- Strategic Technical Assistance Center (388205BR)

ROUND ROCK, Texas (TX)

Scope of Responsibility: Responsible to provide knowledgeable technical support assistance to call-taking associates within the Strategic Technical Assistance Center. Oversees and monitors associates to maintain high customer service and achieve key performance metrics for their assigned team. Job Summary: The Lead Technician acts as the expert on the call floor...

Job Function Call Center
Employment Category Regular, Full-time
Store 49027: SEARS HS-ROUND ROCK SUPT CTR

Senior Customer Advocate Customer Solutions Rep. (380199BR)

TUCSON, Arizona (AZ)

The Customer Solutions Representative is responsible for providing assistance to specific customer situations escalated through originating lines of business at Sears or Kmart. This position acts as a support team member for multiple lines of business by pursuing increased customer satisfaction through appropriate and timely problem resolution. Additionally, this position...

Job Function Call Center
Employment Category Regular, Full-time
Brand Sears
Store 49011: SEARS HS-TUCSON SUPT CTR

Mechanical Technician - Refrigeration (385280BR)

ROUND ROCK, Texas (TX)

Come and join our fast-paced team of industry experts! As a Refrigeration Technician in our Strategic Technical Assistance Center, you will be the most critical link in ensuring that our Field Technicians achieve the best possible outcome for repair related customer service calls. Mechanical Technicians provide technical assistance for the...

Job Function Call Center
Employment Category Regular, Full-time
Store 49027: SEARS HS-ROUND ROCK SUPT CTR

1 Inbound Coordinator, Center Resource (396294BR)

WEST HILLS, California (CA)

The Center Resource Coordinator is responsible for monitoring service levels, average speed of answer and staffing levels for all lines of business with the call center to ensure a positive customer experience. This position also coordinates scheduling of employee vacation and personal days, meetings, coaching and other “off phone” activities...

Job Function Call Center
Employment Category Regular, Full-time
Brand Sears
Store 09489: SEARS HS-CHATSWORTH MRKT CTR

Parts Representative (393941BR)

ROUND ROCK, Texas (TX)

Job Purpose: Answers Calls from field technicians and assists with locating and ordering parts for mechanical products, which include large mechanical white goods (refrigerators, washers, dryers, dishwashers, etc.). Retrieves parts information from various sources, including computerized databases including imaging systems (e.g. microfiche, and hard copy files) and conveys retrieved information...

Job Function Call Center
Employment Category Regular, Full-time
Store 08796: Sears PRS E-Publishing

Mechanical Technician - Cook (379833BR)

ROUND ROCK, Texas (TX)

Job Description Come and join our fast-paced team of industry experts! As a Cook Mechanical Technician in our Strategic Technical Assistance Center, you will be the most critical link in ensuring that our Field Technicians achieve the best possible outcome for repair related customer service calls. Mechanical Technicians provide technical...

Job Function Call Center
Employment Category Regular, Full-time
Store 49027: SEARS HS-ROUND ROCK SUPT CTR

Mechanical Technician - Laundry & Dish (385284BR)

ROUND ROCK, Texas (TX)

Come and join our fast-paced team of industry experts! As a Laundry and Dish Mechanical Technician in our Strategic Technical Assistance Center, you will be the most critical link in ensuring that our Field Technicians achieve the best possible outcome for repair related customer service calls. Mechanical Technicians provide technical...

Job Function Call Center
Employment Category Regular, Full-time
Store 49027: SEARS HS-ROUND ROCK SUPT CTR

Mechanical Technician - Laundry & Dish (382651BR)

ROUND ROCK, Texas (TX)

Come and join our fast-paced team of industry experts! As a Laundry and Dish Mechanical Technician in our Strategic Technical Assistance Center, you will be the most critical link in ensuring that our Field Technicians achieve the best possible outcome for repair related customer service calls. Mechanical Technicians provide technical...

Job Function Call Center
Employment Category Regular, Full-time
Store 49027: SEARS HS-ROUND ROCK SUPT CTR

Credit Specialist II (327200BR)

AUGUSTA, Georgia (GA)

Ensures the timely resolution of credit disputes to avoid chargebacks. Researches and challenges any disputes that may become chargebacks in a timely manner so as to prevent avoidable losses to the company and business. Review and resolve Commercial One disputes received from Citibank via daily dispute report. Assist Citibank with...

Job Function Call Center
Employment Category Regular, Full-time
Brand Sears
Store 04931: Sears Contract Sales - Natl Op

Contract Sales Integration Administrator (333034BR)

AUGUSTA, Georgia (GA)

The CSI Administrator provides a point of contact for Contract Sales business partners to review freight lane and/or product issues that delay the delivery of merchandise to customers. The CSI Administrator is responsible for monitoring receipt of merchandise from the DDC/LSC through various reports and systems and in cases of...

Job Function Call Center
Employment Category Regular, Full-time
Brand Sears
Store 04931: Sears Contract Sales - Natl Op
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