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Call Center/Web Center Operations

Embark on a rewarding Call Center career at Sears/Kmart

Fun. Challenging. Rewarding. These are probably some of the reasons why you chose a career in Call Center. They're also why you should consider working in Sears Call Center. Endless opportunity awaits talented, dedicated people in this field.

Sears Holdings offers some of the most challenging and dynamic career opportunities in the country. With roots dating back more than 100 years, we've grown through the efforts of talent individuals like you to become the fourth-largest broadline retailer in the U.S.

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Asset Protection/Loss Prevention | Automotive | Buying/Merchandising | Customer Service | Field Management | Repair/Installation | Sales | Cashier | Team Lead | California (CA) | Florida (FL) | Illinois (IL) | Massachussetts (MA) | Michigan (MI) | New York (NY) | Ohio (OH) | Pennsylvania (PA)



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Search results: 1 - 10 of 40

Specialist, National Workforce Management and Dialer Operations (410508BR)

SAN ANTONIO, Texas (TX)

Job Summary: National Workforce Management and Dialer Operations Specialist is accountable for the support of multi-site inbound and outbound call center businesses through constant monitoring of network applications, real time response and implementation of solutions to system challenges. This position is responsible for the communication of all service-impacting issues to...

Job Function Call Center
Employment Category Regular, Full-time
Store 04523: SEARS HS-SAN ANTONIO MRKT CTR

Sears Call Center Open House- Top Performers Average $16.58* per Hour (440265BR)

LAKE MARY, Florida (FL)

Sears Open House ! We need MOTIVATED Appointment Setters to make outbound calls to schedule appointments for free estimates UNLIMITED EARNING POTENTIAL Our Top 10% Performers Average *$16.58 /HR and our Average Performers earn 13.41/HR ! (including base pay & bonus) *compensation data is based on earnings reports from 7/14-12/14....

Job Function Call Center
Employment Category Regular, Full-time
Store 49012: SEARS HS-LAKE MARY SUPT CTR

Specialist, Protection Agreement Retention (436247BR)

HIGH POINT, North Carolina (NC)

Job Summary: The Protection Agreement Retention Specialist is responsible for utilizing negotiation skills to skillfully position product and service solutions to minimize and eliminate Protection Agreement cancellations. Job Duties/Responsibilities: • Handles complex customer inquiries and complaints regarding Protection Agreements, utilizing Company policies and procedures • Promotes and preserves customer loyalty...

Job Function Call Center
Employment Category Regular, Full-time
Store 08757: SEARS HS-HIGHPOINT SERV BR

Training Team Manager (432348BR)

DORAL, Florida (FL)

The Training Team Manager Builds customer loyalty by improving the skills of call center or web center customer service agents by facilitating procedural, systems, and soft-skills training. Provides direct supervision of class participants. Monitors performance, coaches for improvement, and provides feedback to team members. Models attributes such as valuing diversity,...

Job Function Call Center
Employment Category Regular, Full-time
Store 04534: SEARS HS-MIAMI MKT CTR

Analyst, Workforce Planning - Round Rock or San Antonio, TX (439590BR)

ROUND ROCK, Texas (TX)

The Workforce Planning Analyst is responsible for forecasting call volumes and staffing needs to ensure Call Agent resources are maximized across the Customer Care Network (CCN) and staffing levels are appropriate to meet target service levels on a half-hour basis. This position works closely with the CCN Leadership and the...

Job Function Call Center
Employment Category Regular, Full-time
Store 49027: SEARS HS-ROUND ROCK SUPT CTR

Call Center General Manager - Sales (434952BR)

DORAL, Florida (FL)

Builds customer loyalty by providing leadership to call center sales agents and the center management team. Develops center-wide strategies and operational plans toward sales goal achievement and operates within budgetary guidelines. Develops and implements continuous work process improvements. Monitors performance, coaches for improvement, and provides feedback to team members. Actively...

Job Function Call Center
Employment Category Regular, Full-time
Store 04534: SEARS HS-MIAMI MKT CTR

Team Manager - Sales & Service (432624BR)

BRIDGEVIEW, Illinois (IL)

Builds customer loyalty by providing excellent customer service through the coaching and development of call center or web center customer service and sales agents. Responsibilities include coaching for improvement, monitoring and managing performance. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and change management. Ensures the...

Job Function Call Center
Employment Category Regular, Full-time
Store 04531: SEARS HS-BRIDGEVIEW MKT CTR

Inbound Customer Service and Sales Representative (439483BR)

TEMPE, Arizona (AZ)

Sears is looking for INBOUND CUSTOMER SERVICE AND SALES REPRESENTATIVES to provide world-class customer service to build customer loyalty through our Commitment to Care approach and generate sales by offering valuable products and services to our customers. Why join Sears? If you bring the passion for customer service and a...

Job Function Call Center
Employment Category Regular, Full-time
Store 49028: SEARS HS-TEMPE SUPT CTR

Scheduling Coordinator (439217BR)

SAN ANTONIO, Texas (TX)

RESPONSIBILITIES: • Creates schedules for new associates and holidays by looking at the needs of the business and making schedules based on gaps, volunteer schedules, etc. • Determines and Enters pre-VTO and extra hours goals into Exception Webtool. • Makes scheduling change recommendations to business leaders. • Analyzes service levels...

Job Function Call Center
Employment Category Regular, Full-time
Store 04523: SEARS HS-SAN ANTONIO MRKT CTR

Coordinator, Center Resource PART TIME (439333BR)

SAN ANTONIO, Texas (TX)

The Center Resource Coordinator is responsible for monitoring service levels, average speed of answer and staffing levels for all lines of business with the call center to ensure a positive customer experience. This position also coordinates scheduling of employee vacation and personal days, meetings, coaching and other “off phone” activities...

Job Function Call Center
Employment Category Regular, Part-time
Store 09507: SEARS HS-SAN ANTONIO TELCT CTR
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Popular locations: California (CA) (935) | Texas (TX) (716) | Pennsylvania (PA) (664) | Illinois (IL) (660) | Florida (FL) (572)

Popular categories: Sales (2608) | Customer Service (2249) | Repair/Installation (935) | Automotive (587) | Asset Protection/Loss Prevention (571) | Buying/Merchandising (503) | Cashier (491) | Team Lead (403) | Field Management (314)

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