Telephone Console Operator (Facility Coordinator 2) in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 6/13/2019

Job Snapshot

  • Employee Type:
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 977194BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Administrative/Clerical/Office Support
Store ID: 58491: Sears Holdings Management Corp

Under direct supervision, the Telephone Console Operator operates a telephone console or switchboard to route incoming calls to the appropriate party.

Job Requirements

Job Duties/Responsibilities:
• Directs or transfers all incoming calls
• Downloads updates to software to maintain accurate extension numbers and locations
• Ability to handle irate, frustrated members with a friendly and caring attitude
• Respond to Conference Services Hotline immediately
• Communicate to A/V, housestaff and catering any detailed information that was not recapped in the confirmation
• Assist with Sample Room/File Room Cleanup
• Prepare custom badges for events when needed
• Assist customers in scheduling meeting space including menu selections and audio visual equipment when needed
• Performs other duties as assigned

Job Requirements:
• Excellent communication and customer service skills; will interact daily with clients.
• Ability to Multi-task and work in a fast paced environment
• Patience and the ability to resolve issues in a professional manner
• Basic computer skills
• Ability to pay attention to detail with a high degree of accuracy
• Ability to maintain a professional demeanor when dealing with internal and external members