Team Mgr, SvcLive Sales & Svc in San Antonio, TX at Sears Home Services

Date Posted: 11/18/2020

Job Snapshot

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Job Description

Req/Job ID: 1001050BR
Employing Entity: Transform SR Holding Management LLC
Employment Category: Regular, Full-time
Job Function: Team Lead
Store ID: 29507: San Antonio SRV CL CTR

The Team Mgr, SvcLive Sales & Svc supervises a team responsible for providing excellent sales and customer service.

Job Requirements

• Manages the sales administration function, operational performance reporting, streamlining processes and systems wherever
possible. Advises senior management on maximizing business relationships and creating an environment where customer service
can flourish.
• Develops sales strategies and sets targets for individuals and team
• Manages sales pipeline, forecasts monthly sales and identify new business opportunities
• Compiles and analyzes related sales data to monitor and evaluate marketplace, competitive landscape and build plan to close
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis and develops plan to meet client needs
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary
company personnel.
• Provides sales and expense budget forecast; monitors actual performance vs. budget, adjusting plan as needed to reach sales
and profit objectives
• Conducts business reviews of accounts and presents them as appropriate to upper management
• Provides operational support for new business growth and continuous improvement initiatives and ensures that all documented
process and procedures are updated, maintained and communicated to Team members.
• Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting
and terminating, conducting performance appraisals and coaching and developing associates.

• Excellent team management, organizational and communication skills
• Experience integrating customer satisfaction and developing balanced scorecards that create specific improvement targets &
action plans for targeted coaching desirable
• 1-2 years of progressive team management experience
• Ability to prioritize multiple tasks and complete with little or no supervision
• Ability to prioritize multiple tasks and complete with little or no supervision Proven results and track record in selling products and/
or services
• Experienced with Web Based Applications and Windows
• Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment
• Ability to manage sensitive and critical client information
• Excellent verbal and written communication skills
• Problem solving and decision making skills
• Frequent sitting, some standing and walking, bending and reaching as necessary
• Ability to frequently use fingers and hands to manipulate computer and telephone equipment
• Ability to adhere to flexible scheduling based on business needs

• Bachelor's degree preferred
• Sales and management experience
• Strong analytical and problem solving skills.
• Strong understanding of multi-channel quality systems tools, quality management, and related tools.
• Previous experience in a multi-channel contact team desirable (phone, email, chat, social media & alternative contact methods).

• High school diploma or equivalent
• 1-2 years of related experience
• 18 years of age or older



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