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Team Manager, Training in Lake Mary, FL at Sears Home Services

Date Posted: 4/30/2019

Job Snapshot

  • Employee Type:
  • Location:
    Lake Mary, FL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 974243BR
Employing Entity: Sears Home Improvement Products, Inc.
Employment Category: Regular, Full-time
Job Function: Call Center
Store ID: 24620: SHP Lake Mary FL Call Ctr

The Team Training Manager is responsible for delivering specific technical and soft skills training courses within a call center and directly managing associates while in training.

Job Requirements

• Delivers training to students as specified by training manuals
• Supervises associates' performance and administers progressive discipline process while in training class
• Stays technically proficient in subject matter of businesses supported
• Stays proficient in instructional methods for adult learning
• Evaluates student performance and provide coaching and remediation
• Creates a positive classroom environment to retain good performers
• Creates a positive transition from classroom to work team
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates

Job Requirements:
  • Ability to be a subject matter expertise in appropriate line of business
  • Frequent standing, some sitting and walking, bending and reaching as necessary
  • Ability to communicate with customers and co-workers, while continually wearing telephone headset
  • Ability to use standard training delivery and office equipment such as computer, overhead projector, copier, telephone, television and VCR/DVD players
  • Ability to lift 11-20 pounds on a regular basis, push/pull carts to move supplies from one location to another, and move office furniture to set up meeting rooms for training programs
  • Preferred Skills:
    • Bachelor's degree
    • Corporate trainer experience
Education Requirements:
  • HS Graduate or Equivalent Years of Related Experience: 1-2 Years
  • License/Certificate Required: No
  • Driver's License Required: No
  • Travel Requirements: None
  • Age Requirement: 18+

#HomeServices, #CallCenter