Team Manager, Sales & Service in Tucson, AZ at Sears Member Services Organization

Date Posted: 10/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    4755 South Butterfield Drive
    Tucson, AZ
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 954469BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Operations

The Team Manager is responsible for providing excellent sales and customer service through development and performance management of team members by inspiring, monitoring, coaching, and providing feedback. This position promotes the sales of products, strengthens customer relationships, and mentors and coaches inside personnel. Additionally, this position performs administrative duties, including hiring, scheduling, performance managing, and application of organizational policies and procedures. This position also provides leadership by delegating and empowering associates, recognizing and rewarding customer centric and sales behaviors, and communicating openly with the team.

Job Requirements

Job Duties/Responsibilities:
• Ensures the quality of Customer Service by monitoring, coaching and providing feedback
• Handles escalated customer issues
• Establishes performance criteria for developing associates to meet or exceed business and individual goals
• Provides feedback as needed, on a continuous basis and during scheduled mid-year and annual evaluations
• Acknowledges performance through recognition, which may include team incentive programs with expected and actual results
• Monitors all team member activities including attendance, paid time off (PTO), training, and unpaid time off
• Interviews and hires to approved staffing levels
• Ensures payroll issues are addressed and resolved in a timely manner
• Manages adherence to Sears personnel policies, taking disciplinary actions when needed and documenting actions taken
• Provides an environment of open communication with all team members
• Develops and maintains positive and professional relationships with senior management, peers and subordinates
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates

Job Requirements:
• Excellent organizational and communication skills
• Leadership skills
• Ability to work well with others
• Ability to prioritize multiple tasks and complete with little or no supervision
• Strong knowledge of Microsoft Office
• Administrative skills
• Frequent sitting, some standing and walking, bending and reaching as necessary
• Ability to frequently use fingers and hands to manipulate computer, telephone and other standard office equipment
• Ability to communicate with customers and co-workers continuously
• Frequent documentation by handwriting

Preferred Skills:
• Sales experience

Education Requirements: Bachelor's Level Degree
Years of Related Experience: 1-2 Years
Age Requirement: 18+



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