Team Manager - Sales & Service in Lake Mary, FL at Sears Home Services

Date Posted: 11/17/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lake Mary, FL
  • Date Posted:
    11/17/2020
  • Job ID:
    1001024BR

Job Description

Req/Job ID: 1001024BR
Employing Entity: Transform Innovel Solutions LLC
Employment Category: Regular, Full-time
Job Function: Field Management
Store ID: 08796: Sears PRS E-Publishing

JOB SUMMARY:
The Team Manager, Sales & Service is responsible for providing excellent customer service through development and performance management of team members by monitoring, coaching and providing feedback. Additionally, this position provides leadership by delegating and empowering Associates, recognizing and rewarding diversity and communicating openly with the team.

Job Requirements

JOB DUTIES/RESPONSIBILITIES:
• Ensures the quality of customer service by monitoring, coaching and providing feedback
• Handles escalated customer issues
• Establishes performance criteria for developing associates to meet or exceed business and individual goals
• Provides feedback on a continuous basis and during scheduled monthly meetings and annual evaluations
• Acknowledges performance through recognition, including team incentive programs with expected and actual results
• Monitors all team member activities, including attendance, training, and time off
• Ensures payroll issues are addressed and resolved in a timely manner
• Manages adherence to Sears personnel policies
• Provides an environment of open communication with all team members
• Develops and maintains positive and professional relationships with senior management, peers and subordinates
• Boosts morale and motivation of each Associate on the team
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates

JOB REQUIREMENTS:
• High school diploma or equivalent
• 1-2 years of related experience
• 18 years of age or older

REQUIRED SKILLS:
• Leadership and administrative skills
• Ability to prioritize multiple tasks and complete with little or no supervision
• Strong knowledge of Microsoft Office
• Ability to communicate in spoken and written English well enough to be understood by direct reports, supervisors, co-workers, and customers
• Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
• Ability to meet the physical requirements of sitting and some standing and walking, with bending and reaching as necessary
• Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations
• All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

PREFERRED SKILLS:
• Sales experience

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8796