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Sr. Director, Client Engagement - Shop Your Way in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 3/28/2019

Job Snapshot

Job Description

Req/Job ID: 970893BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Business Development
Store ID: 58491: Sears Holdings Management Corp

The Sr. Director, Client Engagement for Shop Your Way (SYW) is a critical leadership position that is responsible for planning, coordination, implementation and launch of member business initiatives. The role is responsible for the delivery of $18M in incremental BOP from SYW loyalty client relationships by recommending, supporting, and implementing SYW assets and services.

Job Requirements

Job Duties/Responsibilities:

Oversees the client management of Shop Your Way by leveraging the SYW platform to drive implementation and guidance on SYW assets and services for internal and external service level agreements. Serves as an consultant and advocate for loyalty clients signing onto the SYW platform, and services B2B accounts to enable client self-service tools and client self-service program management.Leads account setup and platform launches via technology and go-to-market solutions. Works cross-functionally with support teams for marketing, technology, analytics and data science.Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.Job Requirements:Ability to manage a P&LInterpersonal client management and ability to lead cross-functional teams.Quantitative obsession with client businesses & optimization of the SYW client model.Executional excellence and problem solving at enterprise level both internally and externally to SYW as well as TransformCo.Preferred Skills:Executive presentationsMulti-tasking

#Corporate, #SYW