Sign Specialist in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 2/11/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
    2/11/2018
  • Job ID:
    902128BR

Job Description

Req/Job ID: 902128BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Customer Service
Store ID: 58491: Sears Holdings Management Corp

Job Summary



Supplies the retail store with basic promotional and specialty product signing Creates and maintains mechanized sign files for downloading into stores signing system. Serves as the primary help desk for mechanized signing questions pertaining to businesses across both Kmart & Sears formats. Monitors the mechanized process to assure that signs reach the stores accurately and on time while keeping managers informed regarding specific signing issues. Provides expert level support for specific applications, including problem solving for future and/or live issues reported by stores or business partners.

This position supports all retail stores with basic and promotional point of sale product signing. The primary activity provides for daily creation and maintenance of mechanized sign files for downloading into the store’s signing system.

Scope



Supports managers and associates in Full line stores (onshore & offshore), Sears Hardware stores, Dealer stores, TGI, Sears Grand and Essentials and/or Kmart stores, producing basic and promotional and specialty product signing

Responsibilities
Receives and reviews sign requests from businesses to ensure accuracy of request. Takes the initiative to contact business if there are any discrepancies in the request form and creates in-store signing from those corrected requests. 1st level Signing Consultant to business customers.
Daily creation and maintenance of mechanized files for Basic, Promotional and Operational product signing. Must meet all deadlines for uploading files. Reinforces with the business deadlines for turning in sign requests and assists in answering and/or resolving system/process questions.
  • Must have the ability to identify errors in signing and do the preliminary research to determine if the problem is data entry, business issue, system problem, or ad issue
  • Interact and communicate effectively with stores as well as home office associates through different communication channels
  • Follow through on all e-mail, phone correspondence, live/open issues and Help Tickets
  • Maintain accurate and complete sign files in the signing system
  • Support and execute signing initiatives for all businesses across both Kmart & Sears formats
  • Work closely with immediate Manager or Sr. Sign Specialist on process creation and implementation
  • Data entry skills including proofing for accuracy
  • Language skills (bilingual in Spanish is a plus), spelling, sentence structure, etc.
  • Store visits, as needed, to assist with signing setup and to research store issues such as missing promotional signing, missing basic signs, review merchandising standards against signing standards, sign reduction opportunities, inaccurate sign quantities and sign size formats

Job Requirements

REQUIRES

Education Experience: HS Graduate or Equivalent
Years of Related Experience: 1-2 Years
License/Certificate Required: No
Must be 18+
Job Requirements:
• Data entry skills including proofing for accuracy
• Language skills, spelling, sentence structure, etc.


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