Service Technician - Home Appliances in Pompano Beach, FL at Sears Holdings Corporation

Date Posted: 9/14/2018


Job Snapshot

  • Employee Type:
  • Location:
    1742 West Atlantic Boulevard
    Pompano Beach, FL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 946486BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 05907: Florida Builder Appliances Inc

The Service Tech is responsible for providing timely and quality repairs of customers’ products while maintaining high customer service. This position also requires technicians promote and sell additional products and services.

This position is responsible for the repair of products in the customer’s home. No individual financial metrics; however, they contribute to the overall profitability of the business.

Job Requirements

Job Duties/Responsibilities:

• Ensures fast, flexible and expert service to every customer
• Demonstrates a sense of urgency to meet customer time commitments
• Meets key performance metrics and/or productivity goals as defined by the business
• Provides knowledgeable and courteous repair service
• Researches methods to improve business performance and enhance the customer experience
• Adheres to the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
• Mentors other technicians, as applicable
• Monitors the truck maintenance schedule and keeps a clean, organized truck
• Evaluates problems to accurately diagnose and repair appliances/equipment in the customer's home
• Performs other duties as assigned

Job Requirements:

• Certification and /or licenses as required.
• Must possess and maintain a valid state driver's license and be willing to submit to random drug testing, per company policy.
• Maintain the highest level of service standards and work with management in development.
• Accept responsibility for work assignments and be held accountable for successful completion.
• Outstanding customer service skills.
• Work well with others in a group, cooperate with others, offer to help when needed, and foster a team climate to deliver high-performance results.
• Open to change and the ability to implement change quickly and effectively.
• Convey a positive image of the company in all actions and behaviors.
• Excellent mentoring and communication skills, both verbal and written