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Service Support Representative in San Juan, PR at Sears Auto Center

Date Posted: 2/8/2019

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    San Juan, PR
  • Date Posted:
    2/8/2019
  • Job ID:
    965072BR

Job Description

Req/Job ID: 965072BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Part-time
Job Function: Automotive
Store ID: 02789: Sears Auto PR Plaza Las Amer

JOB SCOPE: Inventory and sales floor maintenance in a single auto center.

JOB SUMMARY: The Service Support Representative maintains accurate inventory counts, stockroom maintenance, and accurate receiving of merchandise while ensuring sales floor is fully stocked at all times.

Job Requirements

JOB DUTIES/RESPONSIBILITIES:
• Unloads delivery trucks; inventory merchandise, and organizes the warehouse
• Maintains cleanliness and organization of stockrooms, battery room, and warehouse to business standards
• Pulls and stage merchandise to support sales and service teams
• Assists sales team in prompt movement and staging of customer vehicles to expedite service delivery to the customer
• Supports commercial business by delivering merchandise and staging vehicles
• Seeks opportunities to position merchandise in bays to assist service technicians
• Merchandise, sign, and stock sales floor according to Intranet marketing planner guidelines
• Reviews and stocks sales, service and customer waiting areas daily
• Maintains auto center interior and exterior image per Sears Automotive Group guidelines
• Inputs receipts quickly, according to receiving and filing guidelines
• Performs on-hand counts per monthly action plan
• Greets every customer with an acknowledgement within 20 seconds, even when busy
• Maintains personal appearance and image according to Sears Automotive guidelines
• Moves customer's vehicle quickly for service, demonstrating sense of urgency
• Protects customer vehicle with seat/steering wheel covers and floor mats when staging
• Assists Customer Service Advisors in checking out customers during high-volume periods • Works with Customer Service Advisors to fully explain warranties and service before the customer leaves
• Performs miscellaneous duties as assigned

JOB REQUIREMENTS: • High school diploma or equivalent
• Valid Driver License for the State of employment
• 18 years of age or older

REQUIRED SKILLS:
• Ability to complete all mandatory training elements within required timeframes
• Ability to walk and stand for a prolonged period of time
• Ability to bend, kneel, and lift passenger and light truck tires, wheels and shop equipment up to, and occasionally slightly exceeding 50 pounds
• Availability during all operating hours
• Adaptability to severe climate differences

#Stores, #Automotive
2789