Sales Leads  Generator Setter Keesler AFB Biloxi MS in Biloxi, MS at Sears Home Services

Date Posted: 2/8/2018

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    Biloxi, MS
  • Date Posted:
    2/8/2018
  • Job ID:
    894407BR

Job Description

Req/Job ID: 894407BR
Employing Entity: Sears Home Improvement Products, Inc.
Employment Category: Regular, Part-time
Job Function: Sales
Store ID: 24019: Sears Pensacola

Under the direction of the In Store Supervisor, an In Store Marketer approaches customers in the Sears full line store to generate quality leads from a homeowner that has an interest in a no cost, no obligation estimate on one of our home improvement products. The In Store Marketer is the first contact with potential Sears Home Improvement Product customers and must maintain a high level of customer service as a “Greeter” in the retail store environment. Must be courteous and professional at all times with Sears’s customers and retail associates.

SCOPE OF RESPONSIBILITY:
• Maintain company established budgeted performance metrics, e.g. productivity, confirmation, hot calls and CLPH.
• As defined in the Standard Operating Procedures and related training, ask appropriate questions to determine customer needs and interest in scheduling an appointment.
• As defined in the Standard Operating Procedures and related training, respond appropriately (rebut) to soft objections or concerns from customer.
• Must be committed to maintaining and meeting scheduling requirements established at time of hire or as agreed upon • between supervisor and associate.

JOB RESPONSIBILITIES:
• Ability to introduce yourself and greet each customer in a professional manner. Thank customers for shopping at Sears.
• Maintain a positive mental attitude at all times and handle each customer (internal and external) in a polite, professional manner. • Maintain a general knowledge of Sears’s retail store layout in order to direct customers to specific departments.
• Direct customer complaints/concerns to appropriate parties.
• Based on skill and ability, the In Store Marketer may be asked to assist in training new team members.
• Report hours worked and lead information on a daily basis.
• Call in leads to the Appointment Center at the end of each shift.
• Fax time sheet and customer report at end of the shift on the last day worked for the week.
• Perform other duties as assigned.

Job Requirements

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
Education/Training High school diploma or equivalent preferred.

Role specific abilities/skills
• Candidates must have ability to persuade / minimum selling skills preferred.
• Prior face-to-face marketing experience is helpful but not required.
• Self-starter, have the ability to stay focused on goals, self-disciplined.
• Must be able to maintain a positive attitude while handling rejection.
• Must have legible handwriting.
• Must have above average verbal communication skills.
• Must be flexible to adjust work schedule to meet needs of business.
• Must have reliable transportation.
• Must be able to stand and walk for extended periods of time.

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