Sales Lead, Dealer Stores in Humble, TX at Transformco

Date Posted: 11/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    5737 Farm to Market 1960 Road East
    Humble, TX
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 992576BR
Employing Entity: Transform SR Holding Management LLC
Employment Category: Regular, Part-time
Job Function: Sales
Store ID: 07403: Sears DLS - Humble, TX

The Sales Lead is focused on enhancing the experience of our customers and driving sales, through: Providing proactive support to
customers and associates. Driving sales performance, executing merchandise presentation standards, ensuring the sales floor is
ready all day and, facilitating the efficient flow of merchandise to the sales floor.
Sales leads are responsible for the merchandise presentation standards, including floor recovery and replenishment while personally
contributing to the productivity of the team at least 80 percent of the time.

  • Minimum of one year of consultative sales in retail stores
  • Ability to work in a team environment
  • Ability to work in multiple areas as required by workflow and initiatives
  • Ability to work varied hours to support the needs of our customer

Job Requirements

  • Takes ownership for enhancing the customer experience within area of responsibility and entire store when acting as customer service manager
  • Assists the Store Manager in opening, closing and, securing the store when necessary
  • Ensures all elements of the established Home Appliance Showroom culture are followed
  • Makes and serves coffee and cookies for the customers
  • Leads by example to set a customer-focused environment for entire team
  • Provides daily coaching and training for sales associates on fast, in-stock, and helpful tactics to enhance each customers experience
  • Teaches signals for help and how to respond immediately to support customers
  • Provides consultative selling (following the Creating Customer Enthusiasm process) and service for customers
  • Reviews sales performance daily and reacts immediately to opportunities and deficiencies
  • Interacts with customers to determine and meet customer needs, provides assistance, and support and ensures a positive shopping experience which includes ringing of sales through point-of-sale system
  • Ensures that selling processes are followed and sales performance standards are met (e.g., tear sheets, credit May I program, protection agreements, maintenance repair agreements, installation)
  • Trains and coaches team on merchandising, visual presentation and customer service tactics that will enhance sales
  • Monitors and optimizes the customer experience on the sales floor
  • Handles and resolves escalated customer issues
  • Coaches and trains the team on Sears visual presentation standards and their impact on sales and customer service
  • End caps, footprints, and typicals are set to Monthly Sales Planner direction and make an in-stock statement for our customers
  • Adjusts presentations based on sell through and ensures price and sign accuracy
  • Shopability guidelines are in place throughout the day to make shopping easy for customers
  • Walks the sales floor making adjustments to ensure each department is easy to shop, clean, and organized for our customers
  • Walks checklist to ensure standards are in place at all times Merchandise Flow (new receipts, replenishment, and returns)
  • Coordinates placement of new receipts to the sales floor in a timely fashion creating a fresh look for our customers
  • Trains team on how to: o Set and maintain plan-o-grams to replenish the sales floor and avoid out-of-stock situations and lost sales to stock the sales floor throughout the day for maximum in-stock perception
  • Adjusts bulk stacks and endcaps as necessary to create an impactful message
  • Pulls and stages merchandise to be returned
  • Assists with staffing and scheduling associates to match flow of goods and event timelines
  • Manages inventory control processes and procedures
  • Coaches team to be aware of all customers while on the sales floor
  • Adheres to merchandise protection standards at all times
  • Follows all applicable laws, regulations and company policies
  • Performs miscellaneous duties assigned
  • 1-2 years of related experience
  • 18 years of age or older
  • High School diploma
  • Supervisory experience

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