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Routing Team Leader in HOFFMAN EST, IL at Sears Home Services

Date Posted: 4/19/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Date Posted:
    4/19/2019
  • Job ID:
    970317BR

Job Description

Req/Job ID: 970317BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Team Lead
Store ID: 08665: IN HOME ROUTING CENTER

This position is responsible for managing all activities related to the routing of service orders to primarily ensure customers receive service when requested, and secondarily, balance business needs with technician work/life balance. This position is responsible for providing coaching and leadership assistance to a team of routing associates in the day-to-day operations of the routing office.

Hour of operation:

Monday - Friday 6:00 am to 11:00 pm

Saturday: 6:00 am to 8:00 pm

Job Requirements

Resolve issues arising from:

• Escalated customer service issues
• Exception orders escalated by our Authorized Service Agent (ASA) organization (ASA cannot fulfill service)
• Technician route concerns
• Unplanned unavailability
• Monitor route activity on Service Gantt
• Perform additional coaching and leadership tasks as assigned by the Route Manager
• Participate in routing center payroll planning process
• Provide strong process-oriented leadership for essential Region Routing Center job functions

#HomeServices
8665

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