Regional Commercial Operations Mgr in Chattanooga, TN at Sears Logistics

Date Posted: 9/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    6300 Enterprise Park Drive
    Chattanooga, TN
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 948502BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Delivery

The Regional Commercial Operations Mgr serves as the single point of contact (SPOC) for Large Commercial Multi-Unit Projects and Strategic National Accounts for single family builders, property management and Real Estate Investment Trusts (REIT's) tasked to reduce inefficiencies and delivery cost overruns. This position monitors and manages projects and accounts by projecting delivery costs and resources pre-delivery, isolating and identifying delivery obstacles during delivery, and conducting post audits to measure project effectiveness. This position will represent Innovel Solutions in all external communications with all commercial clients, and the final mile customer receiving delivery services.

Job Requirements

Job Duties/Responsibilities:

• Determines method of delivery – (Direct from DDC – Live unload vs MDO Delivery)
• Calculates resources, such as number of Trucks and Teams required to complete a project
• Provides cost analysis for each job
• Manages large commercial projects including scheduling delivery and installation
• Conducts business reviews to ensure budget adherence
• Acts as an Operational SPOC/liaison between Innovel territory/MDO/carrier management and all individual commercial clients and their customer's representative.
• Conducts and leads weekly operational calls between Innovel field management and our commercial clients to identify and understand forecasts, trends, and delivery exceptions and failure points.
• Works with Dir, Svc Excellence & Nat'l Ops to develop methods to remove obstacles that prevent delivery teams from completing commercial deliveries on the first attempt.
• Ensures that all work requirements requested by the commercial client are consistent with what is permitted by State and local code, and in alignment with our contractual agreement with our 3rd party carriers.​
• Conducts Site visits to prepare for final delivery of product
• Functions as strategic delivery resource to sales team to ensure flawless execution of member orders.
• Ensures MDO/Carrier are communicating effectively with Daily Checklist

Required Skills:

• Logistics Background – (3 years minimum)
• Excellent verbal and written communication skills, with the ability to converse at all levels of the organization and with external clients
• Strong computer skills, including advanced Excel skills to include formulas, pivot tables, v-lookups
• Strong influencing and strategic thinking skills
• Ability to establish cooperative partnerships to drive desired operational behaviors and collaborative solutions that yield process improvements, cost reductions and increased revenue.
• Ability to handle multiple tasks with strong attention to detail in a fast paced environment and work with minimal supervision
• Ability to teach, coach, and train associates in business matters
• Proven analytical and problem solving skills

Preferred Skills:

• Understand Construction Blueprints and Schedules
• Process improvement background
• Market Delivery Manager background



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