Regatta Softlines Sales Associate in Towanda, PA at Kmart

Date Posted: 8/8/2019

Job Snapshot

  • Employee Type:
  • Location:
    328 Ennis Lane
    Towanda, PA
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 982808BR
Employing Entity: Transform KM LLC
Employment Category: Regular, Part-time
Job Function: Buying/Merchandising
Store ID: 04713: TOWANDA, PA

The Sales Associate, Regatta, is responsible for enhancing the experience of our Members and driving sales through courteous and proactive support to Members in the Regatta Shop. This is achieved by accurately and efficiently completing sales and service transactions, maintaining merchandise standards, ensuring the sales floor is ready all day, and maintaining price integrity. Is a leader in demonstrating Happy, Helpful, Here for You.

• Provides the highest degree of Member service by making the Member the first priority; greets every Member who enters the area to begin the Member First Engagement process of greet, discover, solve, and close. Demonstrates the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions. Engages with Members in a professional manner to deliver a Members First experience.
• Maintains Regatta merchandise as clean, orderly and fully stocked with supplies throughout the day. Performs daily Shopping Trip as needed.
• Maintains thorough knowledge of available merchandise, and services to assist Members in locating and selecting merchandise.
• Strives to deliver a WOW member experience every time, and seeks feedback to ensure they are delivering the right experience, and understand how to improve. All Member interactions reflect the Kmart commitment to Happy, Helpful, Here for You.
• Takes ownership for enhancing the Member experience in the Regatta Shop, and assists with Member concerns. Uses the right resources in resolving concerns and complaints, and escalates concerns as needed. Partners with associates storewide to provide
superior Member experience (i.e., assist members, maintain presentation, answer phones). Provide an effective transition for the member to another associate as needed to resolve concerns.
• Completes Member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes. Executes consistent operational and selling processes (e.g., credit application process, care plan) and stays up-to-date on changes.
• Optimizes credit and leasing, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Merchandise Replacement Agreements, and other miscellaneous income opportunities).
• Leverages integrated retail technology and Store to Home in order to facilitate the Member experience.
• Educates Members on our Satisfaction Guaranteed return policy. Optimizes credit, gift card, SYW Rewards, and multi-channel
opportunities (and, where applicable, Care Plans, Merchandise Replacement Agreements, and other miscellaneous income opportunities).
• Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform this activity. Performs promotional ad setup and take down without error or omissions.
• Sets and maintains sales floor to merchandising and presentation standards.
• Associates under the age of 18, when performing replenishment tasks, picks merchandise up only from designated zone/staging area(s); engages backroom associates if no merchandise is staged and follow all guidelines for minors restrictions as outlined in our company policies.
• Performs merchandise support tasks (e.g., straightening merchandise) during each work shift. Responsible for keeping the department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers.
• Performs accurate count updates and inventory adjustments.
• Adheres to merchandise protection standards.
• Uses basic internet navigation to access and print information/reports.
• Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives.
• Maintains on-going knowledge of applicable Presentation Standards, store merchandise, integrated retail, SYW, and operational processes. Achieves and maintains appropriate levels of learning standards through Segno and other learning systems.
• Performs other duties as assigned.

Job Requirements

• Basic reading, arithmetic, writing and oral communication skills
• Working while standing for long periods of time
• Lifting and holding up to 50 pounds, bulky and large-sized merchandise
• Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job
• Associates under the age of 18, in this position must not use freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or perform backroom functions
• Basic Internet navigation

• 16 years of age or older