Product Manager in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 8/6/2019

Job Snapshot

  • Employee Type:
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 976617BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: E-commerce
Store ID: 58491: Sears Holdings Management Corp

The Product Manager is responsible for developing new products and improving the profitability and performance of existing products utilized within the Online and Integrated Retail experiences for Transform HoldCo LLC and its properties. The Product Manager will improve engagement, conversion, and average order value of their Online product line by improving overall member experience of existing products/features or develop a new product concept based on industry experience and/or feedback from members. The Online product focus for this role includes Personalization components across the entire site between the various personalization programs – the experience where a member is in the discoverability phase and we want to help them find the products, experience and content that they need to fulfill their needs. This will include implementations across desktop, mobile, and App platforms.

The Product Manager is responsible for the entire product line life cycle from strategic planning to tactical activities, to include specifying market requirements for current and future products by conducting market research supported by customers and non-customers. The Product Manager is also responsible for ensuring that the product and marketing efforts support the company’s overall strategy and goals, defining the product strategy and roadmap, identifying prioritized features and corresponding justification, developing the business case, becoming an expert with respect to the competition, and ensuring that the business requirements are met.

The ideal candidate will have a strong eCommerce background, solid technical acumen as well as the ability to lead and collaborate cross-functionally to develop products that provide members with a seamless Integrated Retail experience. Candidate must possess good communication and leadership skills. Overall, the individual will be an active part of an organization focused on innovative business architecture design, operational execution, and channel integration. Understanding of Analytics and solid analytical capabilities are important.

Job Requirements

Job Duties/Responsibilities:
  • Responsible for writing product requirements, development of business models, defining support requirements and processes
  • Own end-to-end responsibility for success while working collaboratively with BUs, Marketing, product development (Engineering), and support within and outside the business unit.
  • Conduct analysis and competitive benchmarking to inform the product roadmap and strategy and evolve the business model.
  • Define key performance metrics for projects and initiatives, and develop reporting solutions to track results against benchmarks or standards.
  • Measure performance of products and drive improvements where opportunities exist.
    • Assess risks and monitor quality of execution and processes.
    • Identify current gaps in performance management tools and processes, and design solutions.
    • Build strong relationships across the company and work closely with individuals to gain an understanding of end to end business processes and associated data.
    • Identify and implement change initiatives that improve workflow and productivity.
    • Contribute to and implement overall corporate business strategies.
    • Work cross functionally to assess potential revenue opportunities
    • Quantify financial impacts to business when strategic decisions are made that affect the business or when precarious issues occur.
    • Measure, analyze, and communicate financial results of various initiatives, enhancements, and break-fixes from a pre-vs-post perspective.
    • Work collaboratively with Analytics team to develop meaningful cost/benefit analysis for projects and initiatives. Work with Finance Team to garner additional insights and align on reasonable benefit cases.
    • Define key performance metrics for projects and initiatives, and work with Analytics team to develop reporting solutions to track results against benchmarks or standards.
    • Translate operational issues into product requirements and prioritize deliverables by defining ROI of the changes
    • Review member feedback to understand the product experience and drive product improvements and to reduce member pain points

Desired Skills and Experience
  • 5+ years of experience in eCommerce, preferably B2C
  • 2+ years of experience in product management in eCommerce
  • 2+ years of experience working with User Experience professionals
  • Experience in financial analysis, cost/benefit analysis, and reporting
  • Ability to manage and lead complex projects including ability to interpret and communicate detailed technical requirements
  • Ability to gather and analyze business information in a clear and concise manner in order to develop, recommend and implement solutions
  • Proficiency with Microsoft Office suite of software, especially Excel
  • Familiarity with B2B Products such as Analytics Dashboards, Configuration Tools
Strong organizational and communication skills.