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Part Time Customer Service Representative in Buffalo Grove, IL at Sears Home Services

Date Posted: 4/22/2019

Job Snapshot

Job Description

Req/Job ID: 973626BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Part-time
Job Function: Sales
Store ID: 25008: Sears Carpet -Buffalo Grove IL

The Customer Service Representative receives all incoming calls, presents complete sales presentation to the customer to maximize orders or directs the call to the proper person. Helps build business through customer sales.

Job Duties:
• Takes incoming calls, books the job and builds the inside ticket
• Obtains order information
• Completes order through the use of the computer system and gives customer schedule date
• Gives customer instructions for preparation of carpeted area or upholstery to be cleaned on scheduled day
• Handles rescheduled work for dissatisfied customers when only a minor problem exists
• Assists in daily paperwork when there is a slack period in telephone calls
• Makes outbound sales calls to help build business and get new customers when there is down time in incoming calls
• Enters daily sales data into computer tracking system
• Miscellaneous filing
• Other duties as assigned.